Managing and paying for eligible health care expenses on the go has never been easier with the Optum Financial mobile app. Designed with unique features like receipt capture and e-sign dependent care certification, you can easily manage account details, access transaction history and view balances - giving you maximum control over you accounts and healthcare finances.
Mobile features include:
• Access to view and manage all Optum Financial benefit accounts
• View account balances and transaction history
• Pay providers or reimburse yourself for qualified out-of-pocket expenses
• View and manage claims
• Receive smart in-app alerts for claims requiring attention
• Capture and upload claims documentation through photo capture technology
• Quick access to previously submitted documentation
• Connect with a live customer care representative via mobile chat 24/7
• Manage account preferences and add account users
• Access eligible expenses listing
You will need to have an Optum Financial or ConnectYourCare health account to use this app. If you are an Optum Financial or ConnectYourCare customer and need to update your account credentials, please visit www.optumfinancial.com.
ABOUT OPTUM FINANCIAL:
Optum Financial is advancing the way account holders save and pay for care, connecting the worlds of health and finance in ways that no one else can. Optum Financial is the #1 ranked health accounts administrator with over $17.7B in customer assets under management. By developing proprietary technology and applying advanced analytics in new ways, Optum Financial helps reduce costs while helping people make better health decisions– creating a better health care experience for our customers.
Ratings and Reviews
Paying Medical Bills the easy way, Finally!
The App takes a few minutes to set up, but once you get done, Wow! Your medical bill comes, you select who to pay, when and how much and for what reason. By the way, everything is multiple choice! Last step, take a photo of the actual bill or upload your own copy from an email or whatever; so many options. And finally, select SUBMIT! Within 72 hours you’ll know if your payment is approved. Very convenient. I’ve paid only 3 bills with it so far and it’s a snap and done sort of deal now. No more stamps and envelopes. However I did notice it took a bit longer for the bill to be ACTUALLY PAID than I anticipated. So make sure you pay the bill fast, because it took nearly 3 weeks for one of my bills to get paid. I even got a call from my doctors office asking where was my co-pay? I told them I paid it through this app, and I was happily informed that this is normal. Apparently my clinic is use to dealing with bill paying agencies and are very familiar with this App! So that’s another WIN in my book!
Way easier than the website!
I really appreciate how much simpler to navigate this app is than the website. I especially like that I can submit my documents with a photo. Plus I can track it all.
The one bug I’ve noticed was that when I tried to confirm my submission my session seemed to freeze. It didn’t give me the legalese or the confirmation window that lets me know it went thru. When it finally did submit it went through twice because I kept trying. But this has only happened once.
I guess the other thing that is a little challenging is the date selection feature. But that’s so minor. Once I got used to it, this has made life so much easier!
Wonky with photos & files
We just adopted this at work, but is by no means easier than our previous vendors. When you try to upload photos of expenses, it’s super wonky with the way it pulls up photos. It pulls up folders, with no discernible organization. Instead of seeing recents or favorites, it’s all over the place. And instead of selecting source type, it auto-pulls iCloud folders, which is just as messy as you can imagine. So I just save everything into the one random folder that comes up first, but that’s not ideal for my own organization. Not an intuitive or seamless experience. Same with files. I’ve followed the file guidance, but still have no luck posting them. And when I make a claim, it’s hard to tell whether the image/file is accepted. Once I realized that my file wasn’t because my claim was marked incomplete, I went back in to upload again. When I uploaded a PDF or an image, it doesn’t give me status or action button for my next step. After trial & error, I figured out that I should just close out of the claim & hope for the best. Not a great experience.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Financial Info
- Contact Info
- User Content
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- ConnectYourCare, LLC
- 88 MB
- Health & Fitness
- Requires iOS 9.0 or later.
- iPod touch
- Requires iOS 9.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip.
- Age Rating
- ©2021 Optum, Inc. All rights reserved.
With Family Sharing set up, up to six family members can use this app.