Go365 Humana Healthy Horizons 4+

The only redeeming factor for this app is that I got the gift cards the same day so I didn’t have any issues like some others did. Now the next hurdle is to see if they actually work when I go to use them other than that, this app is pretty useless. You can’t search for providers, there aren’t any useful questions that are answered, and the app has minor glitches.

I’ve had the app since the beginning of January 2023. I’ve ran into so many issues. My account won’t load. I keep being instructed to reload but it still doesn’t load. I have minors connected to my account as well. For half of them I am having the same issue. The other half I’ve completed the initial assessment for, which is supposed come with a 30$ award amount for completing but the app isn’t showing that it has been completed nor is it giving me the option to claim awards. I’ve read that some rewards need time to show up but it’s been 3 weeks. I’m not sure what the primary function of this app is but it gives me actual headaches trying to use it. I am really hoping for an update!!! I feel like this app could be an asset for family if it would only function for more than just logging in.

To all those who wrote good reviews and said all the bad reviews are the customer’s problem or with their phone or their service you’re wrong. I have tried once in the past to install and use this app and I just tried it today several years later and it still will not let me get set up with go 365 through the app it says that my information does not match the records. IT DOES. last time I tried to use the online website, it said I already had an account which I did not. So I have to go back to calling and talking to a real person that knows what they’re doing to get my goes 365 rewards. I would give this a zero if I could.