MyHumana 4+

Does some things well

If you have managed to save a payment method, you can make a payment. The scan credit card option does not work. Entering another payment method such as a credit card “cannot be saved at this time”. Well that’s helpful. :-( Make an automatic payment via credit card, “cannot be saved at this time, please try again later”, but there is no later time that works!! You would think the owner of this app, Humana, would want to make receiving payments work and easy, but not in this case. Why is that?

Review the APP, not the company

I’ve had the Humana app as long as I’ve had Humana, about 3 years now. I’ve never had a problem with the app. Everything opens the way it’s supposed to. Updates of stuff I did at the dr are pretty quick to show up. No issues worth noting.

Regarding people who bash the app with 1-star and 2-star reviews; take a closer look at what they’re saying. Many of them give the app a low rating because the app doesn’t do something they think it should, call Humana on the phone, and then give the APP a low rating because they got frustrated on the PHONE CALL. True, the app doesn’t do absolutely everything. But it’s an app! If you want 100% access to 100% of everything, just go to the full website!

Developer Response ,

Hi! Thanks for the review! If you ever have any suggestions or feedback for us on what you'd like to see in the future, please free to message us at MobileFeedback@humana.com

Poor app

This app does not update Medicare stages. I fully met my deductible and when I sign in on the computer it shows me so. This app still says I’ve met zero dollars of my deductible.

This app does not correctly show pricing. I was prescribed a new med and the app said I would pay $300 for 90 days. When I signed it online it said I would pay 680 for it for 90 days and that’s what was charged to my credit card. So I no longer use the app as it just doesn’t update. I waited untilthe end of the month to see if it just updated once a month, but new month and no updates. I also cannot use the price estimator on the app as it is not accurate and does not agree with what you get when you sign in on a computer. This is really an issue. Position here. Have use lots of healthcare and Medicare apps both as a provider and as a consumer. This app is a fail.