Wellcare‪+‬ 4+

I will be using WellCare for my Medicare prescription plan in ‘24. This app does appear to be functional as opposed to the WellCare web site which can’t be accessed at all half the time. However the CVS Caremark service is managing this coverage and that app, and web site, is far more functional. It already shows my current plan as well as my upcoming WellCare plan. So for those who have problems with this app and only need access to your prescription plan use the Caremark app instead. If you read through the reviews here even the developers are telling you to do that. The Caremark app has been significantly improved and functions extremely well giving you complete management and info of your prescription drug plan.

We really appreciate you taking the time out to share your review! The details you provided about our website not being accessible has been sent to our web developers, if you have any other suggestions, please email us at MobileAppSupport@Centene.com

The app doesn’t work. I have tried several times and get a message that it is unable to connect with server. After three attempted phone calls to seek assistance. I have given up. Each time I get a message that wait times may be longer than normal, and I sit on hold listening to maddening music.
Wait times have been between 30 and 45 minutes. I have then given up. No one every answers. There is no way to leave a message, no call back option, and no chat feature.
Poor customer service on several fronts. They send our coupon payments books, (who even uses those any more?). Payment books arrive over a month late, and you can’t access the app so how to you know what’s due, or make your payment?

We would like to apologize about the negative experience you are having with our health plan. If you could please send us a email at socialmedia@wellcare and include your contact information therefore we can look further into your concern. Thanks

There’s a reason this app is rated so low. Bad design if you can log in. I updated the app, now I can’t log in at all. To many other choices, so I’m moving my scripts to elsewhere. Update: After trying to log in from another device, a computer and a different IP address, it’s apparent their website is down for several weeks now. Including entering a URL and from the app. If they do not care to fix a simple web site problem, why would I think the rest of their service would be any better. After checking reviews on Apple here over the years, I realize this app is the single worst rated. Just scroll through the reviews, it’s dismal.

We appreciate your feedback! Could you please send us a email MobileAppSupport@wellcare.com and include your member id number and date of birth so we may assist. Have a wonderful day