Wellcare‪+‬ 4+

Health & Fitness

WellCare Health Plans, Inc.

    • Free

iPhone Screenshots

Description

Wellcare+ is the mobile app all members need. Take your Medicare and Prescription Drug Plan ID cards with you on the go, find a provider, view claims, and stay connected.

Wellcare is designed to make Medicare easier. With Wellcare+, you’ll always have your prescription coverage with you when you need it. You can stop carrying around insurance cards in your wallet, and you can quickly find a doctor or pharmacy in your network.

Wellcare+ is not currently available to former Allwell, Fidelis, Health Net, and Trillium Medicare members. We are working tirelessly to support those members with this app.

What’s New

Version 1.12

This release includes bug fixes and performance improvements.

Ratings and Reviews

1.7 out of 5
117 Ratings

117 Ratings

Nextboat ,

Poor experience

The app doesn’t work. I have tried several times and get a message that it is unable to connect with server. After three attempted phone calls to seek assistance. I have given up. Each time I get a message that wait times may be longer than normal, and I sit on hold listening to maddening music.
Wait times have been between 30 and 45 minutes. I have then given up. No one every answers. There is no way to leave a message, no call back option, and no chat feature.
Poor customer service on several fronts. They send our coupon payments books, (who even uses those any more?). Payment books arrive over a month late, and you can’t access the app so how to you know what’s due, or make your payment?

Developer Response ,

We would like to apologize about the negative experience you are having with our health plan. If you could please send us a email at socialmedia@wellcare and include your contact information therefore we can look further into your concern. Thanks

Nahna7 ,

No Customer Service

I have tried to access my account for several days. I forgot my password, so had to request. First time was about 3 days ago. Message was it would be emailed in 24 hours. NOPE! Called Customer Service number yesterday. Finally answered. Put on hold, no one ever came back. Tried again yesterday to sign on (request password) after no help from Customer Service. Still no email to reset password. What is up with this? It’s very frustrating.

Developer Response ,

We sincerely apologize for the inconvenience! Our web developers are currently investigating this concern about users not receiving the temporary password. If you can, please send us a email and include your contact information to socialmedia@wellcare.com. Thanks

BarryStanky ,

Useless App

I’m a new member to WellCare and have purchased a prescription plan. I was directed by WellCare to create an account and download/install the app. I did so but initially I was unable to make use of it. The View ID Card just displayed non-English text, no ID Card. Also, the Find Pharmacy option found none within 50 miles of my location even though I know there is one within 3 miles. I then tried again 3 days later and everything was in order. I am unsure if customer service acted on this review, or is there is a 2 or 3 day waiting period before the app activates. But all is working now.

Developer Response ,

We really appreciate your feedback! Currently, our web developers are actively investigating an issue with users having difficulty with viewing their id card. At your convenience, please email us at MobileAppSupport@Centene.com and include your member id number and date of birth. Have a great year!

App Privacy

The developer, WellCare Health Plans, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

More By This Developer

You Might Also Like

Medical
Health & Fitness
Health & Fitness
Health & Fitness
Medical
Health & Fitness