Jolt 4+

Incredibly slow after update

I bought this program to help with my small business and for the price I’m paying monthly (over $100) I would expect a more streamlined program. The online portal is incredibly glitchy. For a company charging it’s users that much money you would think it would work. The app is also just as glitchy, my employees have had to delete the app an then redowload it numerous of times which adds time to our shift changes and nightly cleanup. If I was only paying $20-40 a month I would rate it 4 or 5 star and deal with the glitches but for a premium price I expect a premium product and unfortunately this company falls very short of that. (Also don’t try to get a representative to help you because they will blame the issue on you not knowing what your doing and not their faulty, glitchy program)

We have had nothing but trouble with the new app. Stickers don’t print and when they do it’s at 1-3 min after button was pushed. Many days the app does not recognize or connect to the internet but when we push the button to connect it says it is connected. We have tried to call support to get help with this issue but we’re on hold for nearly an hour before giving up. This is way too expensive of a product for what we are receiving which is currently nothing. We will continue to use the old app while we can but if something doesn’t change in the next two months we will be looking for a new product.