Joovv Light Therapy 4+

Connectivity and App Issue

App does not consistently connect with Solo. I deleted the app then went to install on iphone 13 and App store only had option to open...but app is not on any home screen. Very buggy. Unit is great though as long as you're happy without app and the tracking.

Essentially worthless

Customer service is a misnomer. While the physical devices are interesting and potentially have some unsubstantiated benefits (their disclaimers summarizes), the app is essentially worthless. During setup I discovered that a larger setting of my fonts in iOS prevented me from being able to see and accept the check box for their privacy policy. Customer service proclaims that many apps don't do this... really? Substandard developers because first I have encountered over thousands of apps. As others have noted the app looses connection. In essence it is a timer - but the Go 2.0 has a built in timer anyway.
My Go 2.0 arrived and I started setup only to find to my surprise that they were offering a Black Friday sale. But due to policy, no discount will be made and a $50 restocking fees for a product just received is inane. And negates the extra savings. There may well be benefits to light therapy - that is why I bought the device. But I would strongly encourage you to look elsewhere. The app is pittiful and they have proven themselves to follow then manta or not reading email and offering canned statements that are idiotic and demeaning. The tech isn't exclusive - go elsewheee

Developer Response ,

Thanks for your feedback, it looks like our team was able to help assist you with your issue. If you have any additional questions feel free to contact support at help@joovv.com.

App Crashes when deleting session

UPDATE: Developed quickly shipped an update that fixed this problem, added a star. Thank you for the quick response.

Newly released feature doesn’t work. When trying to delete a session from the history, upon hitting the delete button after swiping, app crashes then closes.

Developer Response ,

Version 1.2.4 - Thanks for your feedback. We are happy to inform you that version 1.2.4 fixes the issue you mentioned.

Please don't hesitate to contact us at help@joovv.com with any further questions.