Just The Tips 4+

1.5 update ruined all of my data?

I’ve been using this tip tracker since February and it has been fully reliable until this last update. I updated last night at the end of my shift, when I opened my app today it nearly doubled how much money I actually made. Some orders were duplicated and instead of showing the 22k I’ve made this year, the reports are stating that I’m at 42k. It’s not even just the orders that were tripled and doubled, it’s messing with my hours as well. It went from perfectly tracking my hours to adding an extra 15 or 20 out of nowhere. I can’t even find where they’re being added because it’s not in the orders, not even the duplicated ones. I worked one day in November so far and the reports show I’ve made 1k instead of the $100 that it really is. I was hoping to be able to restore my data but the only restoration point is from after the update. Why are there no other restoration points available? And the only way to contact the developers is through twitter Instagram and Facebook?? I can’t believe that nearly whole years worth of work is lost. It looks like I’m back to keeping track manually. If a developer is reading this, please contact me and help if possible. Please fix whatever is causing these issues.

Edit: developer got in touch with me within a timely manner and fixed my issues. Crossing my fingers that none of that will happen again but for now I’m satisfied with my service. Thank you jtt!

Developer Response ,

Hey BumberFussin - Could you please reach out to accountservices@justthetips.com or info@justthetips.com and let me know what e-mail address your account is under? We can fix this for you - nothing is lost don't worry.

Assistance to Reset Password

I have been using your app on my phone for months and absolutely love it. I realized last night I had never added the app to my iPad, but after adding it, my password wasn’t accepted. Trying to remember the password, I foolishly logged out on my phone thinking thumb recognition would help — well now I’m logged out. When requesting a login reset, “Unknown Error” box popped up.

I am beside myself because as a licensed tour guide, I rely heavily on this app to keep track of my tips and daily income.

Please assist me at your earlier convenience in navigating and requesting a new password. I would be heartbroken to have lost all of this information.

The #1 Tips App for Servers hasn’t been updated in 6 years

I’m so aggravated with this, because if the developer would pay attention to the app, I’d give it 5 stars because I’ve used this app since 2017 across several different restaurants. It’s amazing, I love being able to see my history of income and the trends and other data. The ability to see this data in words is also fantastic when considering life changes. I’ve been out of the service industry for almost a year now, and am about to jump back in. I redownloaded this app and attempted to sign back in so I could assess what my schedule would need to look like to pay my bills. To my chagrin, the app started crashing immediately whenever I tried to log in. I mean like immediate crash after opening (once I pressed submit on my login). At some point, I guess I got in cuz I was able to view all my old stuff, and it stopped crashing. Left it alone for a while and just came back to it today to reevaluate, based on another restaurant I worked at more recently. The moment I switched restaurants, it began crashing again, immediately upon opening. I cannot open the app now.

If you are considering getting this app because Apple labeled it as “The #1 app for servers”, DO NOT GET IT!!! Or at least, check the version history to ensure it’s had an update more recently than six years ago. I don’t imagine any app developer is reading these anymore, so save yourself the data loss later and find a better app for logging tips.

Developer Response ,

Hi JdeGruy28, I really apologize for the delay in getting back to you. We're back in the saddle and want to make things right. There will be some new updates forthcoming, including features and stabilizations.

In the mean time, can we help get you back up and running? If it's not too late, please contact accountservices@justthetips.com and I will prioritize this. Thank you very much.