Justlife (Home Services‪)‬ 4+

Life Savior!

I have been using this app for a while now…. I waited a while to put my review in. After couple of months of using JUSTLIFE for my very often PCR visits and at home mani & pedi, I can confidently say that it’s been the best app I’ve ever used…. Starting with the super user friendly app, I am always able to book my appointments at ease. The staff is so professional, friendly, and pros at what they do. Smoothest pcrs I’ve done, and cleanest polish application. Considering the fact that I’m a perfectionist with a very busy work schedule and the fact that I recently moved to the Dubai, JustLife has facilitated my life!

Developer Response ,

We are blown away by these kind words you have for us, Pia. We are so glad to be reading this review and we look forward to doing more services for you. :)

Stomach turning customer service

I have never ever in my life experienced customer service, the way justlife provides it. You can judge the measure of a company not when things are great but when things go sideways and I can tell you for a fact that justlife is a company that unequivocally does not care about their customers a single ounce.

Not only did they make us miss our flight for not delivering a PCR in time (nor in twice) the amount of time as committed in their service, forcing us to miss New Year’s Eve with our family and countless other plans, there was no acknowledgement of these consequences and not an effort to make it right or even to think through with empathy for a possible solution. No one is available to talk to from 8pm to 8am, through phone or chat to help resolve what sometimes could be urgent situations, however they don’t have a problem scheduling services and taking your money any time of the day. I don’t know how companies such as this are allowed to operate under the name of convenience and supposedly “making life easier”. I can assure you that their name is also their motto when things go wrong… “that’s just life” they would say and move on.

I implore u to not use their services for absolutely any work. They are abysmal

Developer Response ,

We feel very bad for not meeting your expectations. It's so unfortunate to hear you had such a frustrating experience especially missing NYE with your family. We wanted to know what went wrong with our service and to conduct proper investigation. We are hoping you could extend your patience for us to be better with our services. Can you provide us your reference at wecare@justlife.com so that we can reach out?

Justmop Bahrain

I also tried to give this app a try but I’m tired and done now, I truly believe the customer service team doesn’t care about Bahrain or my requests and just ignore me. First of all, service quality is horrible, there’s no quality control on the agencies they work with!! They don’t arrive on time and try to leave early unless you time them! You ask for cleaning materials, they come with half and try to use your stuff and your vacuum cleaner unless you call them and make a big deal. Then they tried to increase the prices for me without me agreeing because I requested for a vacuum cleaner (Haha laughable because it clearly states vacuum cleaner is included). And now they’ve increased their prices by 0.5 dinars and 1 dinar for cleaning materials!! Ridiculous! Then I call and try to book the same cleaners I had before, they say they’ll call me back, it’s been 4 hours and no call back and now their telephone line is off, what kind of customer service is this???!!!! Thanks but I’ll book directly, so unreliable and unprofessional, what’s the point of overpaying? Shame I don’t know what agency those ladies belonged to or I would’ve called the agency directly!