Kabayan Remit - Money Transfer 4+

Staff was professional and courteous but really couldn’t address my concern. I was having trouble sending a transaction, they tried but all they could say was it was my bank wasn’t supported that I need to change banks. I tried it again after a day and it worked on the same bank. My bank was a Credit Union.

Thank you for your review, Kabayan L.Perez. We're glad to hear that you appreciate our Support Team. We apologize for any inconvenience this may have caused you. Rest assured, we are taking steps to prevent this from happening again. Thank you for your understanding.

The customer service was fast when calling for any issues when you sign up, which was not easy by the way. It took my four attempts to try to sign up, they asked me to upload my documents multiple times.
Eventually I was able to log in and made bank to bank transfer. It has been 6 days now and still the money is not where it’s supposed to. Everytime I try to chat with customer care, it would take a few minutes for a response and no resolution whatsoever. I wonder if my 600 dollars will ever be sent to my son who needs it for school. Very unreliable, can’t be trusted!

Thank you for your feedback, and we apologize for any inconvenience you experienced with our service. We always strive to deliver your money to your loved ones as quickly as possible. Currently, processing transfers usually takes 3-5 days. However, larger transfers may take longer due to additional checks or bank processing times. Rest assured, we are continuously working to improve the speed and reliability of our services to provide you with an even better remittance experience. If you have any questions or if there's anything else we can help with, please feel free to email us at info@kabayanremit.com.

Kabayan remit is extremely a big help in doing online transaction in just a click of a button. For a person that is always on the go it makes me really appreciate it. Please make your service of sending in just 3 minutes not 4-5 days so it’l be more helpful.

Thank you for trusting us, Kabayan. Delivering your hard-earned money to your loved ones safely will always be our number one priority. 🙏 Rest assured that we are actively working to streamline the process and make it more convenient for you. 😊