KBZPay Customer 4+

After frustrater controlled my kpay and transferred to their kpay account. Then I immediately informed to Kpay but they didn’t take any reaction to my case and just requested police file. If the account owner requested as this frustration, shouldn’t they hold for a while these frustrater’s account not to withdraw anything. But surprisingly they just requested the police file without holding even for a second these frustrater’s account. What’s stupid reaction to their customer. I nether request to take back my money nor arrested these frustrater. I fully understand they need to verify whether my request is fake or not as well as need enough time to analyze the issue. Of course, I will accept but they didn’t take any action for my case and didn’t do anything. So Kpay is zero responsibility and so poor customer service.

How can scammers easily get informations about costumers and easily withdraw money from bank accounts with just a PIN number??? It took them 30 mins to freeze my account and a day to inform me that there's nothing they can do unless i go to the police??? U should make it harder for people to register and make it more complicated to withdraw money from bank account..also why don't u just temporarily halt this app and improve it and make it harder for scammers to scam people or file a case at police to catch the thieves yourself instead of trying to catch them through costumers' hand??? Also why bother having a costumer service if u can't even give me a definite answer...the worst bank ever

Bank is meant to be reliable for customers' privacy. KBZ is not trustworthy in privacy because customers' privacy and data are being broken to junta. KBZ is helping junta in making us not to use our own money to what we want to use. KBZ freeze customers' account where large amount of money transfer. That's so unfair. That's our money and we can use our money wherever or whatever we want to use. When we ask why our accounts are freezed, the staffs are so rude and their answers make us furious.
I want to give minus five stars if rating system includes such a function.