KE Live ٤+

Name: KE Live
Rating: 2.3 (48 reviews)
Author: K-Electric

K-Electric

مصمم لـ iPad

- ٢٫٣ • ٤٨ من التقييمات

- مجانًا

الوصف

The official Mobile App of K-Electric, Pakistan’s only vertically integrated power utility serving millions of customers. “KE Live” is a self-service solution designed for K-Electric customers providing various services on the go. “KE Live” is here to make your life easy and hassle free with first of its kind convenience avenues now just a tap away.
Some current features include:

Live Power Status
Load-shed Schedules
Billing Details & History
Real-time KE Notifications
Find Your Nearest Customer Care Centre
SPEAK UP – Report Power Theft
Report Safety Hazard
LODGE COMPLAINTS of multiple nature:
Electricity Complaints
Billing Complaints

٧ مايو ٢٠٢٤

الإصدار 9.1.4

Bug fixes, additional features like Estimated Time Ratio, Utility and News, Download Tax Certificates and Auto-OTP

٢٫٣ من ٥

٤٨ من التقييمات

Poorly Engineered- Filled with bugs

This app doesn’t serves the purpose.
Its filled with bugs. While re opening an issue it always throws error ‘server is busy’.
Customer onboarding is painful as it requires screenshot of bill as if OTP verification was not enough.
Doesn’t have any push notification when complaint status changes or any other update to registered account. You will have to keep refreshing the app to see changes.
Zero effort was put into UI and user experience of this app.

POOR APP

Used to submit my bills of my Pakistan home from USA. Now this app is saying my IP is suspicious and it’s not letting me logging in. They only take money from the customers, increase the fee/unit every now and then and just doesn’t care about customer services.

Worst app

One of the worst app i have ever experienced. From past 2 hours i'm trying to connect with my number but it is not responding same goes when i want to connect with e-mail.

Dear Zohaib,

We are deeply sorry this happened. Will certainly take your feedback to make the experience more seamless and hope you will see this improvement in coming days.

Thank you once again for your feedback and patience. It means a lot to us.

Please don’t hesitate to email us on customer.care@ke.com.pk if you have any further queries or suggestions. We will get back to you as soon as possible.

أوضح المطور K-Electric، أن ممارسات خصوصية التطبيق قد تتضمن معالجة البيانات على النحو الموضح أدناه. لمزيد من المعلومات، انظر %سياسة خصوصية المطور(ة) سياسة خصوصية المطور.