Kite Flight - Inmate Postcards 4+

I am getting an error and have purchased 20 kites but can’t send them because the app keeps giving me an error code. There is no one to tell. No help. No contact us. Nothing
Can someone reach out to me please?
If you aren’t following thru that’s really terrible. These are inmates and I was counting on you
Please reply. I’m concerned because there is no support contact for your company.
An email address or phone number?
Some way to communicate is plainly important
Thank you
Betty Nuckolls

I don’t use this particular app as often as I use Flikshop due to all the errors and delays. I purchased 20 kites. As the review below mentioned there are different formats, which is great. Unfortunately there seems to always be an issue/error with no type of solution or number to call for assistance. It’s very frustrating... as well as very unfortunate being my husband has said the quality is a lot better than other apps. Bottom line I would not recommend this app at all... save your money! There’s obviously no customer support so that also means no option for refund!!!
Very disappointing!!

Update - since this post I was able to send 1 kite then the remaining credits were gone! I had 11 credits remaining and now I have -1!!! Horrible service!!

Thank you so much Kite Flight for keeping me connected with my father who is currently incarcerated . I had an opportunity to send him postcards from my first prom, graduation, and moving into my college dorm. This has been a huge part of my life. I love the fact that Kite Flight offers more then one template (unlike the other apps) to chose from. Kite flight is changing the way you communicate with family and friends behind those walls!