Klook: Du Lịch & Trải Nghiệm

Name: Klook: Du Lịch & Trải Nghiệm
Rating: 4.7 (6720 reviews)
Author: Klook Travel Technology Limited

Tour, Vé Tham Quan & Vé Tàu Xe

Chỉ dành cho iPhone

Miễn phí

6,7 N xếp hạng
Độ tuổi

4+
Tuổi
Danh mục

Du Lịch
Nhà phát triển

Klook Travel Technology Limited
Ngôn ngữ

VI
+ 13 ngôn ngữ
Kích cỡ

319,8
MB

iPhone

Tải ứng dụng du lịch Klook để tìm ưu đãi giá tốt cho những dịch vụ hấp dẫn như đặt vé vui chơi, đặt vé máy bay, đặt phòng khách sạn hay thuê xe tự lái, bất kể bạn đi đâu và bất cứ nơi nào. Muôn Vàn Lựa Chọn Hàng trăm ngàn dịch vụ du lịch khắp thế giới đang chờ bạn khám phá tại Klook. Từ các chuyến đi ngắm cảnh, trải nghiệm du lịch văn hóa đa dạng, vé máy bay hay phòng khách sạn, Klook luôn mang đến cho bạn một thế giới đầy niềm vui. Dịch Vụ Hàng Đầu & Đáng Tin Cậy Khám phá những hoạt động chọn lọc và lấy ngay ưu đãi du lịch tại hàng trăm điểm đến nổi bật. Vé vui chơi ở Singapore? Thuê xe ở Nhật Bản? Gói tour du lịch trọn gói ở Hàn Quốc? Hoặc đặt khách sạn cho gia đình? Với Klook, hàng nghìn điều tuyệt vời nhất trên thế giới đều nằm trong tầm tay bạn. Trải Nghiệm Du Lịch Thật Dễ Dàng Đặt vé thật nhanh với tính năng xác nhận tức thời và vé miễn xếp hàng cho vô vàn hoạt động và điểm tham quan như Disneyland. Ngay cả khi bạn đuổi theo những ngọn sóng tại Phuket với gói nghỉ dưỡng, nếm rượu ở Melbourne hay khám phá những điều mới mẻ gần nơi bạn sống vào cuối tuần, chỉ với vài thao tác đơn giản để đặt vé, bạn sẽ có ngay mọi điều mang đến niềm vui cho mình. Lên hạng Bạch Kim và tận hưởng ưu đãi độc quyền Klook Rewards - Nhận đến x5 Klook Xu - Nhận combo mã ưu đãi trị giá đến 250USD - Dịch vụ hỗ trợ khách hàng ưu tiên - Mở khoá quà tặng eSIM và coupon dịch vụ du lịch Lên hạng Bạch Kim, nhận ngàn ưu đãi từ Klook! Chỉ cần chi tiêu 1500USD khi bạn đang ở hạng Vàng. Và Hơn Thế Nữa - Xem các video trực tiếp để săn ưu đãi du lịch độc quyền với Klook Live! (tại một số quốc gia/vùng nhất định) - Bạn muốn tiết kiệm chi phí du lịch? Sử dụng ngay mã ưu đãi độc quyền của Klook để tận hưởng những deal khách sạn và ưu đãi du lịch giá hời cho kỳ nghỉ của bạn - Sử dụng vé hay voucher điện tử, thẻ hoặc tải về thiết bị để sử dụng dễ dàng hơn - Lưu lại các dịch vụ yêu thích và đặt sau - Đặt vé máy bay, vé xe buýt, thuê xe, và vé tàu/phà cao tốc để di chuyển với giá hợp lý - Tận hưởng ưu đãi cho vé xem phim, sự kiện và các gói ưu đãi - Đọc các đánh giá chân thực nhất trước khi đặt Tìm hiểu thêm về Klook - Trang web chính thức: www.klook.com - Facebook: @klookglobal - Twitter: @klooktravel - Instagram: @klooktravel Chúng tôi luôn cải thiện ứng dụng Klook và rất mong nhận góp ý của bạn. Gửi đánh giá và liên hệ với Klook tại appfeedback@klook.com

Xếp hạng & nhận xét

4,7

/5

6,7 N xếp hạng

Makes traveling easy
30/07/2023

adamantium0070
I used Klook for the first time on a trip to Japan and it made traveling so much easier. I was able to book my train tickets to/from Narita Airport, got my three day subway ticket, got my JR train ticket, Disney tickets, and more all in one app! The best part about this app is the instructions they provide. I’ve never seen an app be so easy and clear to understand. They even had photos on where to go to collect my passes. I did run into some bugs with the app itself. The most annoying one was when I went to add reviews to the places I went, I tried adding photos but when I clicked on an image thumbnail from my photos app, it shot me up to the top of my photos. I have thousands of photos in my photos app, so having to scroll down to my most recent photos was very tedious and annoying. Especially if I wanted to add more than one photo. I noticed this only occurred if I selected a photo that my iPhone had backed up to iCloud and needed to redownload because I selected it in the Klook app. Please fix this so users aren’t discouraged and stop adding photos to their reviews!

Phản Hồi Từ Nhà Phát Triển
Hey Andrew! Thank you for choosing Klook and taking the time to leave us a valuable review. We are pleased to know that you had an unforgettable experience with us. Your kind words are much appreciated and we are glad to have helped you during your trip! Best Regards, Wai Lun
Makes traveling easy
30/07/2023

adamantium0070

I used Klook for the first time on a trip to Japan and it made traveling so much easier. I was able to book my train tickets to/from Narita Airport, got my three day subway ticket, got my JR train ticket, Disney tickets, and more all in one app! The best part about this app is the instructions they provide. I’ve never seen an app be so easy and clear to understand. They even had photos on where to go to collect my passes. I did run into some bugs with the app itself. The most annoying one was when I went to add reviews to the places I went, I tried adding photos but when I clicked on an image thumbnail from my photos app, it shot me up to the top of my photos. I have thousands of photos in my photos app, so having to scroll down to my most recent photos was very tedious and annoying. Especially if I wanted to add more than one photo. I noticed this only occurred if I selected a photo that my iPhone had backed up to iCloud and needed to redownload because I selected it in the Klook app. Please fix this so users aren’t discouraged and stop adding photos to their reviews!
Phản Hồi Từ Nhà Phát Triển 01/08/2023
Hey Andrew! Thank you for choosing Klook and taking the time to leave us a valuable review. We are pleased to know that you had an unforgettable experience with us. Your kind words are much appreciated and we are glad to have helped you during your trip! Best Regards, Wai Lun
Overall review
04/08/2018

megsterrr_
I was not really satisfied with the tours. You know most tourists don’t speak Japanese so you should have an English speaking tour guide, at least. During our tour to Mt. Fuji, we were stucked in traffic going and coming back, and since the tour guide cannot speak English, everybody was sleeping in the bus. When we got to the location the tour guide did not even explain that it was the place for picture taking of Mt. Fuji, everybody thought we were just there to eat and we were expecting more, so some of us didn’t have the chance to take pictures. The audio guide was a little helpful but it does not really explain well where we were. The day tour was fine but we did not really go to all the places that were described in the itinerary.When I needed help and tried to call customer service, someone from a different time zone answered my call and was not really able to help at all. If you mean true customer service, you should have someone based locally to help and answer questions right away, and not someone who was on a different time zone telling me to wait because he was an hour behind from where he was. Lastly, I sent an email 2 days ago, and still no reply up to this day.Sorry Klook, but I will never use you again. I always travel and have always used travel agencies without any problems, you were recommended to me so I tried it, but I was really, really disappointed on how your team handled the tours.
Overall review
04/08/2018

megsterrr_

I was not really satisfied with the tours. You know most tourists don’t speak Japanese so you should have an English speaking tour guide, at least. During our tour to Mt. Fuji, we were stucked in traffic going and coming back, and since the tour guide cannot speak English, everybody was sleeping in the bus. When we got to the location the tour guide did not even explain that it was the place for picture taking of Mt. Fuji, everybody thought we were just there to eat and we were expecting more, so some of us didn’t have the chance to take pictures. The audio guide was a little helpful but it does not really explain well where we were. The day tour was fine but we did not really go to all the places that were described in the itinerary.When I needed help and tried to call customer service, someone from a different time zone answered my call and was not really able to help at all. If you mean true customer service, you should have someone based locally to help and answer questions right away, and not someone who was on a different time zone telling me to wait because he was an hour behind from where he was. Lastly, I sent an email 2 days ago, and still no reply up to this day.Sorry Klook, but I will never use you again. I always travel and have always used travel agencies without any problems, you were recommended to me so I tried it, but I was really, really disappointed on how your team handled the tours.
Booking Errors and Unhelpful Customer Service
05/04/2023

jvlqz
We booked our JR tickets and I filled out the information under my account and paid with my card. Yet my boyfriend was the one who received the confirmation…which was weird but we didn’t really care as long as we had our booking. Then we noticed my full name was listed on the booking information but not on the voucher. This means I would not have been able to exchange my voucher for the JR pass. I tried to log in and it says I have no account. So I reached out to customer support and they told me that the purchase was made under my boyfriend’s account. He doesn’t even have an account. So they tell me that I have to cancel and rebook a few weeks out from our trip when we booked well in advance. It was a system error on their part and they had customer service reps telling us they can fix it then another rep saying they can’t.The communication is awful. The system error is strange as my full name does appear on the booking confirmation but not the voucher. And they had people telling us different things…all a few weeks before our trip. It has been stressful! I recommend using other sites to book the JR pass. I wanted to book experiences on Klook for our trip but I’m am very hesitant after our experience here.

Phản Hồi Từ Nhà Phát Triển
Hello jvlqzWe thank you for raising your concerns and sharing feedback on your experience - it is regrettable that things weren't up to your expectations during your booking with us.This isn't what we'd hoped to hear and will be taking this as honest, constructive feedback to share within the team and merchants.Would you be able to give us a few more details of your booking by clicking to this link https://s.klook.com/mzx66o so we can look into this for you?We appreciate your kind support towards us and we hope to be able to provide you with a better experience on your next booking with us.SincerelyJenny K
Booking Errors and Unhelpful Customer Service
05/04/2023

jvlqz

We booked our JR tickets and I filled out the information under my account and paid with my card. Yet my boyfriend was the one who received the confirmation…which was weird but we didn’t really care as long as we had our booking. Then we noticed my full name was listed on the booking information but not on the voucher. This means I would not have been able to exchange my voucher for the JR pass. I tried to log in and it says I have no account. So I reached out to customer support and they told me that the purchase was made under my boyfriend’s account. He doesn’t even have an account. So they tell me that I have to cancel and rebook a few weeks out from our trip when we booked well in advance. It was a system error on their part and they had customer service reps telling us they can fix it then another rep saying they can’t.The communication is awful. The system error is strange as my full name does appear on the booking confirmation but not the voucher. And they had people telling us different things…all a few weeks before our trip. It has been stressful! I recommend using other sites to book the JR pass. I wanted to book experiences on Klook for our trip but I’m am very hesitant after our experience here.
Phản Hồi Từ Nhà Phát Triển 07/04/2023
Hello jvlqzWe thank you for raising your concerns and sharing feedback on your experience - it is regrettable that things weren't up to your expectations during your booking with us.This isn't what we'd hoped to hear and will be taking this as honest, constructive feedback to share within the team and merchants.Would you be able to give us a few more details of your booking by clicking to this link https://s.klook.com/mzx66o so we can look into this for you?We appreciate your kind support towards us and we hope to be able to provide you with a better experience on your next booking with us.SincerelyJenny K
Worst customer support service
27/12/2023

Singapore trip
I had booked tickets for gardens by the bay in Singapore. My husbands flight was delayed by 14 hours and I had reached out to the customer support to provide refund/credits so that we can see in the 5 days of trip planned. They had promised to provide refund and needed the details of the flight delay etc. when I reached out and provided, it was routed to more “senior specialists” and they kept chatting and asking for same proofs and that they will get back to me. While I waited, I also rebooked and saw the gardens by the bay because the agent had said if they can’t provide refund, they will give us credits if we rebook. I had faith on them. However, in the end, they still route me to different specialists and still are “investigating” and now say that it’s an “open ticket” and I can use it for 3 months. It’s useless solution for me as it was provided after I left Singapore. Extremely unprofessional and will never use Klook again. Please avoid and do not use if you ever think you might have changes to your original booking and might need help. They clearly will not help.

Phản Hồi Từ Nhà Phát Triển
Dear Customer: Thank you for sharing your experience, this is very concerning for us to read and we regret what you’ve encountered with your Garden by the Bay booking in SG. In order for us to assist you better, could you kindly provide us with more details of your booking or ex-booking details through https://s.klook.com/mzx66o? This will allow us to access your booking records and correspondence, and enable us to get back to you with a more comprehensive solution. Sincerely,Mia
Worst customer support service
27/12/2023

Singapore trip

I had booked tickets for gardens by the bay in Singapore. My husbands flight was delayed by 14 hours and I had reached out to the customer support to provide refund/credits so that we can see in the 5 days of trip planned. They had promised to provide refund and needed the details of the flight delay etc. when I reached out and provided, it was routed to more “senior specialists” and they kept chatting and asking for same proofs and that they will get back to me. While I waited, I also rebooked and saw the gardens by the bay because the agent had said if they can’t provide refund, they will give us credits if we rebook. I had faith on them. However, in the end, they still route me to different specialists and still are “investigating” and now say that it’s an “open ticket” and I can use it for 3 months. It’s useless solution for me as it was provided after I left Singapore. Extremely unprofessional and will never use Klook again. Please avoid and do not use if you ever think you might have changes to your original booking and might need help. They clearly will not help.
Phản Hồi Từ Nhà Phát Triển 29/12/2023
Dear Customer: Thank you for sharing your experience, this is very concerning for us to read and we regret what you’ve encountered with your Garden by the Bay booking in SG. In order for us to assist you better, could you kindly provide us with more details of your booking or ex-booking details through https://s.klook.com/mzx66o? This will allow us to access your booking records and correspondence, and enable us to get back to you with a more comprehensive solution. Sincerely,Mia

Chúng tôi đã nâng cấp thiết kế, sửa một số lỗi và đơn giản hoá các tính năng. Ứng dụng mới nhất sẽ mang lại trải nghiệm mượt mà và tiện lợi hơn để bạn có thể chinh phục những điều mới lạ khắp thế giới. Chúng tôi luôn nỗ lực để cải thiện trải nghiệm của bạn. Cảm thấy hài lòng? Hãy cho chúng tôi biết bằng cách để lại đánh giá. Bạn có đề xuất dành cho Klook? Hãy liên hệ appfeedback@klook.com.

Phiên bản 7.33.0

5 ngày trước

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