1. My payment methods disappear every few weeks, so I keep having to add back my credit card which doesn’t give me great confidence in their security or data storage2. My purchase history is missing purchases from 2-3 weeks ago.3. My reward bubbles seem to change randomly even when I haven’t made purchases. Guessing it’s bugs fixes causing the changes? It’s changed so much I’ve given up trying to figure out what’s right or wrong.

I encountered multiple staff members at different locations and times who had no idea how the app works. I tried to pay using the funds I added to the app, but the staff couldn’t figure it out.I also placed an order through the app for delivery. It was fulfilled by UberEats, and they sent me the wrong order. When I tapped “Having a problem? Contact us” in the app, it just made me call the store. I spent over 5 minutes repeatedly explaining that I ordered through the app before they finally understood—only to tell me to contact UberEats myself.I ended up having to jump through multiple hoops, and I’m still not sure if I’ll ever get my money refunded.Overall, very frustrating to use and not worth the hassle.

I tried to use the app to order because they said there will be first time user discount. I ordered 1 item, said the item is not available at this time.. I ordered a different item, happened again. I tried to order a milk tea for the pass 20 minutes and all the items I chose were “ not available at this time”. I went to the store and asked if any of the items that I initially want to order is available. The employee said everything is available. I asked if I can get the discount that it shows in the app and they told me no, it’s only in app… so if nothing is available to purchase in the app.. what is the promotion for? Is it a scam to get people to download the app?

I contacted KF Tea on how bad the app worked a few releases ago and received a response of “oh well” more or less. Now the app is stuck in a verify email state and is no longer usable. KF Tea should outsource their app to a different team because when the development team takes an app and makes to consistently worse each update, it is a great disservice to the franchises trying to run a business. Save yourself the trouble and just book mark the site on your web browser…that actually works.Update: Website doesn’t work either. Acted like my order went through with ApplePay but I get there and it wasn’t fulfilled. I went to Baskin Robbin’s instead. I’ll find another bubble tea store.