Kyte Baby 4+

My baby boy was just born at 31 weeks gestation and is in the Newborn Intensive Care unit here in Anchorage Alaska. My friend who I met while being admitted on the prenatal unit introduced me to Kyte baby. I’m not one for following current fashion trends- the bamboo idea didn’t spike my interest. Not until she surprised me with a romper from Kyte baby. Let me tell you something- I’m a loyal customer. It IS that soft. It IS that nice. All of the good things you hear about it IS true. I’m still here in the NICU and baby boy is loving his cozy clothes that doesn’t irritate his skin. They handle well in the wash too. I unfortunately don’t have the time to separate clothes, hang dry, etc. They get tossed in the with rest of the laundry and come out looking just as good as the day it was gifted to me. I’ve made several other purchases since then and am so pleased ♥️💖

I have been buying my son’s clothes from Kyte since he was a newborn and they are the absolute best and most comfortable clothes/pajamas I have ever purchased! The colors and prints are BEAUTIFUL and the quality is excellent.

HOWEVER, their customer service is absolutely terrible. Their website is so busy during sale times that when I added items to my cart and checked out (I had to do this 4 separate times in order to keep my items that were in my cart so 4 separate shipping charges), somehow “the website defaulted to the next available size” per their customer service team. They refused to honor a refund and resell the items, they were not only uncooperative, they were unprofessional. They admitted fault in writing and refused to make the situation right. I would have settled for a store credit or exchange. My son is a size 3T and the sizes that were sent were size 3-6 months and 12-18
Months. Buyers beware. You would think with all of their recent negative publicity and rallying to “cancel Kyte Baby” in relation to how they treated a new adoptive mother who’s child was in NICU whom they fired instead of allowing her time to be with her child. Shame on you Kyte Baby. You are a disgrace just as your owner is. I won’t spend another dollar (I HAVE SPENT THOUSANDS).

I’m signing up because I’m very sad that this cancel culture has come up against your company because your In Studio employee can not understand that you are running a business. Your apologies were both very kind but I feel unnecessary. You are trying to run a company that employees people. I’m sorry that this employee has cause your business so much trauma. I will begin purchasing items from your company for my grandchildren. Again, do not change your policy on maternity leave because you need to get your business off the ground before changing your policy. Best of luck with your continued business.