LA Wallet 4+

Only worked when I first used it (Update)

See update below initial review:

This app had great potential, but the customer service is awful. I initially used it almost daily since I found out about it and once I had to renew, my new license showed as “cannot be found”. I called multiple times and was told that they are working on it. After a couple of weeks, I called again and I was told by Customer Service to just carry my physical license. Isn’t that the purpose of this app? To NOT have to always have the physical license with you? Obviously, I would say use it until it breaks and then we might as well deinstall

Update: Customer Service contacted me (a week after review) and asked me to try again. Apparently they fixed the issue. I did it try to upload my renewed licensed and it worked this time. I am adding another two stars back to my original review for that reason. They still need to improve response times but at least it did get fixed. I will add another star if all stays well for a year!

Renewal option

It seems as if it doesn’t update the license if you renew online. You can renew through the app but the convenience fee to do so was way too high. I thought maybe it was an error but didn’t have time to investigate. I clicked on the renewal option again when I renewed online and it stated I’d already renewed. I hoped it would update the license but it still states it’s about to expire. I guess I gambled and loss. I don’t have any issues with La wallet aside from that. Then again it’s only been about 24 hours.

I couldn’t get the VerifyYou to load my info

All in all, it’s fairly easy to use. I’m not sure if I did something wrong, but I couldn’t get it to load my information found with the VerifyYou feature. While trying to add my info in order to purchase a usage license for the app, I scanned the back of my current drivers license. It brought up my info but only offered a “Dismiss” option. I still had to manually enter in all my info in order to register and pay. That was the only problem I had with the whole process. I haven’t read all the fine print yet, but a suggestion I’d offer is for the app to send you a reminder 30 days before your license expire. (That may already be available and I just haven’t noticed it yet.)

Developer Response ,

auntboo, thank you for the feedback and review. We will be sure to send your issue and suggestion to our developers for review and they have been noted. Thank you for supporting LA Wallet.