Latch Manager 4+

Used to work great but not any more

When I first started at my property 14 months ago, the Latch Manager app worked great for updating doors. Over the last 2 or 3 months, updating doors takes forever. When you click the "Update" button it will only let you do 1 door without backing out, refreshing the app, and going back in. Not sure what changed but it takes forever now when I have to update all 152 apartment doors. What used to be a couple hours work now takes more than 1 work day to accomplish. I would also add that it would be much more helpful for all the door names/numbers to be in alphabetical order on the "Door Updates" page.

Developer Response ,

Hi, we are so sorry that you are feeling like that. We want to talk to you to understand your feedback better, as we constantly look to improve the experience we provide. If you would be willing to talk to us, please email us at support@latch.com, and we will arrange a call. We appreciate your feedback. Thanks!

Great app. Make it so easy to install and manage Latch devices

I use the app all the time to manage my Latch devices

Nothing But Problems

Installed over 50 R series Readers... Half will not update firmware.... I get the red screen of death. Tech support says ohh it must be your phone connection... I tried several different iPhone and it still did not work on half the readers.

Fix your app.....

Developer Response ,

Hi, we are so sorry that you are feeling like that. We want to talk to you to understand your feedback better, as we constantly look to improve the experience we provide. If you would be willing to talk to us, please email us at support@latch.com, and we will arrange a call. We appreciate your feedback. Thanks!