Latch is the first smart access system that eliminates keys and automates access for everything that needs to happen at a modern building. Open your door with a Doorcode or an app, instantly provide access to all of your favorite people and services through smart Doorcodes, and record everything that happens while you’re away.
Use of the app requires Latch hardware to be installed at your building. To learn more about our products visit www.latch.com.
You can now access the Latch Support and knowledge base directly from within the app, as well as contact our Customer Success team. This release also contains bug fixes and optimizations for a better Latch experience.
Ratings and Reviews
Great idea, annoying in reality
Moving into a new building with latch this month seemed so cool. No key, no coordinating with guests to get in, sounded great. Reality is that it’s notably slower than a key or fob and comes with all the fun of unlocking your phone and being sure it’s charged (thus the access card but then why?)
I realize that doesn’t sound like a big deal but think about your day. How many times do you go out of doors, into community areas, unloading groceries or headed to the gym. It’s not like 30 second matters but then again, it’s not exactly like it does anything for you that a fob and key didn’t cover either. At least not that I can see — I’m sure communities love the control but that doesn’t help end users.
Great example of cool sounding tech that just isn’t all that practical so far.
Developer Response ,
Thanks for the thoughtful review, Ted! I'm the Product Manager for the Latch app and I'd be happy to discuss your feedback in further detail if you'd like. You can reach me at email@example.com
The Latch app is easy to navigate and super intuitive. It’s functional without sacrificing design, and is overall a pretty good user experience. The app is always responsive, but occasionally a little slow, but I will say that the new version is significantly faster than the old one and the wait time for your door to unlock is still shorter than the time it would take to fish in your pocket for an actual key. I love being able to unlock my door from a few feet away so it’s unlocked by the time I can reach the handle. The app is just so convenient and is a really seamless experience.
Better but still not great
New version is a big improvement over previous one. The app unlocks doors faster with better visual on the unlocking progress. However it’s still slower than using the access card, at least it feels that way. I still use the card and only use the phone to unlock as a backup.
Latch doesn’t sell the access card directly to you. So you have to go to your property management. In my case my HOA charges quite a bit for a card you could probably get from other place for $10-20. I wish Latch would sell the card directly with a more decent price.
There’s no 2 factor authentication for the app. That’s a big security risk in my opinion. If someone got hold of you password, there’s no difference in handing your last set of keys to some strangers and never get it back.
Developer Response ,
Thank you for your feedback. We're working hard to solve all the issues you raised and you should see some exciting improvements over the next few weeks. We'd love to have a chat with you and talk about some of our new features. If you'd be up for it please shoot us an email at firstname.lastname@example.org -- Latch Apps Team
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With Family Sharing set up, up to six family members can use this app.