Description

Latch is the first smart access system that eliminates keys and automates access for everything that needs to happen at a modern building. Open your door with a Doorcode or an app, instantly provide access to all of your favorite people and services through smart Doorcodes, and record everything that happens while you’re away.

Use of the app requires Latch hardware to be installed at your building. To learn more about our products visit www.latch.com.

Privacy Policy: https://www.latch.com/privacy-policy
Support Email: support@latch.com

What’s New

Version 2.34.0

This release features bug fixes and improvements.

Ratings and Reviews

4.7 out of 5
6.7K Ratings

6.7K Ratings

TravisHusky ,

Easy to use and secure

This app is super nice, I can share access easily for set amounts of time with others and the UI is super sleek.

I also have to say as a computer security guy, I read some of their materials on the technicals of the locking system and I think they did a really nice job with how it is implemented.

That being said, adding 2FA is high priority, and I would love to see an API that I can use myself.

cv888 ,

Criminally insane

How can anyone in their right mind create an app that prevents access to a leased unit? That is what happens when my wife finds herself in front of our apartment door and she sees “access has expired, you have to log in again.” That is what happens when I find myself in an elevator unable to get access to the floor of our apartment because of a time out and refusal to connect despite repeated reboots. Okay, so I succeed on the fourth try. Please tell me how this is better than an electronic keyfob system when I have groceries in my hands, luggage as in getting home after a long flight, or God forbid I have to use the restroom? This does not appear to be a beta app. I have been forced to use this by my landlord since September 2020. After the umpteenth unsuccessful update, how can I not somehow conclude that Latch is the absolutely most criminally insane way of preventing a legitimate tenant in good standing access to her or his leased unit?

ManaLeathers ,

Customer Support AWFUL!

One has to be VERY concerned about the functionality of a product when so many people are experiencing problems that you can’t even get through to customer support!! It also does not bode well for the company that their customer service technology fails miserably!!!!

As I write this, I have dialed customer support at least 20 times, each time getting the message that there are long hold times. It offers an option for someone to call back if you press “2” but when you press the number, the feature does not work. The same recording about long hold times prattles on! It repeats for three cycles, then disconnects.

Online, when you click customer support “contact us”, the page says “Ooops, page does not exist”, so.... I tried the phone number.

The Latch app works decently well. Not the best, but sufficient for what it is designed to do. When it doesn’t work, the customer support process for LAtch users is the WORST I’ve ever encountered....Seriously!!! Worst than trying to call the cable company.

App Privacy

The developer, Latchable, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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