Latch is the first smart access system that eliminates keys and automates access for everything that needs to happen at a modern building. Open your door with a Doorcode or an app, instantly provide access to all of your favorite people and services through smart Doorcodes, and record everything that happens while you’re away.
Use of the app requires Latch hardware to be installed at your building. To learn more about our products visit www.latch.com.
Support Email: email@example.com
This release features bug fixes and improvements.
Ratings and Reviews
Customer Support AWFUL!
One has to be VERY concerned about the functionality of a product when so many people are experiencing problems that you can’t even get through to customer support!! It also does not bode well for the company that their customer service technology fails miserably!!!!
As I write this, I have dialed customer support at least 20 times, each time getting the message that there are long hold times. It offers an option for someone to call back if you press “2” but when you press the number, the feature does not work. The same recording about long hold times prattles on! It repeats for three cycles, then disconnects.
Online, when you click customer support “contact us”, the page says “Ooops, page does not exist”, so.... I tried the phone number.
The Latch app works decently well. Not the best, but sufficient for what it is designed to do. When it doesn’t work, the customer support process for LAtch users is the WORST I’ve ever encountered....Seriously!!! Worst than trying to call the cable company.
A key would be better
My apartment building uses this instead of keys and it’s been a really bad experience. It’s a huge hassle to unlock my phone while wearing a mask and carrying groceries to unlock three different Latch devices to get into my home. I’ve dropped my phone a number of times trying to unlock doors while carrying things. I’d rather fumble with keys than a new iPhone. There’s a key card, which is a way better solution, but it doesn’t work half the time. Then of course the app doesn’t work sometimes. Having bluetooth on drains my battery extremely fast and before I got the key card I would be locked out of my home if my phone died.
Asking me to memorize codes to get into my home is absurd. When I’m tired and I want to go home, I just want a key. I’m not doing extra work when I could have just had a key.
If the key card was reliable this could be a really great solution and awesome for accessibility but it has major limitations as an app. If the app is meant to replace keys it needs to be a better solution than a key and it just isn’t.
The app works fine, but there are two things that could be improved:
1. The widget is a great idea, but on my phone (recent iPhone) it sometimes decides to show the "Set up" button even though I have already set it up in the app. Clicking on the button and then going back to the home screen is often sufficient to show the keys again in the widget, but it often takes a couple of back and forth between the app and the home screen.
2. When I search for keys in the app, the results of the search are hidden behind the keyboard, and I need to press the "Search" button in order to minimize the keyboard, often to notice I made a typo, tap the search bar again to edit the search, and tap search again to minimize the keyboard in order to select the key. It's a little bit tedious and it would be great to be able to see the first few results without having to minimize the keyboard.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Latchable, Inc.
- 113.1 MB
- Requires iOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Age Rating
- © Latch, Inc.
Get all of your passes, tickets, cards, and more in one place.
With Family Sharing set up, up to six family members can use this app.