Resident Portal Mobile 4+

Happy 2021!!! Jacqui is always great in rendering an impeccable service. Well deserved promotion! I want to give a shout out to Jordan as well!!! He is always very cordial and well informative assisting me with my issue and inquiries. He is always warm, friendly and professional in dealing with tenants both in person and over the phone. Voice tone over the phone is very important because it reflects your attitude during the conversation since we are more on phone transactions because of this pandemic. He would easily pass the 24 Hr window in addressing issues given on your portal... even respond within less 30 mins. I havent finished writing this review ... he called and followed up in a heartbeat! Excellent customer service is not even just a skill, it is a gift. Either you have it or you dont.

I haven’t used much of the other parts of the app, so I can’t really say much about it other than it does what it needs to well enough. That cannot be said about the inspection report. For one, there is a 200 character limit on report items, which is not stated anywhere in the UI. In addition, there is another issue; semicolons get replaced with a space, which could change the meaning of what a report item says. Photo uploading is absolutely garbage. It does not automatically save photos, and sometimes fails to ask you to save before exiting. And when it does ask you to save, sometimes it simply won’t save. Or it will “double save” doubling all of the photos. When it does this is entirely arbitrary. This app has single-handedly turned what could’ve been performed in a few hours into a multi day time crunch (the inspection had to be completed 48 hours after receiving notice). As a computer programmer myself, these issues make absolutely no sense. I don’t want to claim that this is maliciously done, but it is very difficult for me to understand how something this broken in this many ways could be shipped as a product without having these issues fixed. Especially since this app has been around for a while.

I am running iOS 18.1.1 with the VoiceOver screen reader. There are a number of issues with the payments tab in resident portal using a screen reader. First, I attempt to double tap the expand button for the payment methods selector. This gesture for a blind or low vision user does not work. Furthermore, I have to turn on Screen, recognition and image recognition for the Apple Pay and money order options to even be visible with voiceover. Note, that these issues started with the adoption of the new one tap payment system. Likewise, I double tap the other payment amount button to key in a custom value, And this cannot be selected using the typical voiceover gesture either. I contacted customer service and was told that no support was provided for residence, even though accessibility in the ability to pay rent independently are essential functions. There should be a system in place to reach a developer if accessibility issues arise. Do better, Entrata. This was working correctly in the previous version, and I do not understand why accessibility had to be broken with the latest addition. Also, if I double tap the memo button to add a payment note, the screen is not read off at all, and the keyboard does not appear.