Laurel Road 17+

Very happy

Great app that functions well. Had some issues linking external accounts but a call to customer service resolved the problem. They are very nice and the account is packed full of shockingly valuable features that honestly put this bank up there with Chase or Citi, if not better!

Developer Response ,

Thank you for taking the time to provide your feedback, we appreciate to hear where there is an opportunity and what we are doing right based on feedback like yours. Thank you for choosing Laurel Road!

glitchy and full of bugs

I’m coming from CapitalOne which has a very well-rounded app experience. One thing I love about it was that I could see my compounded interest at the end of every day, I could also see my APY, whereas, on Laurel Road, you cannot view your current APY nor do you have any idea of the interest amount you’ll be paid unless you calculate it yourself at the end of every day. When I click on my checking or savings account, sometimes the screen just remains white (as if it’s loading), however, it is not loading, you need to click on the screen anywhere, then it will finish loading. Also, CapitalOne doesn’t currently enforce a limit of how much you can withdraw from your savings per month, and with Laurel Road, I’m capped at 7, I believe. I move money around a lot so I do hope this isn’t an issue. In the end, I switched because of the higher APY, and the bank does just what I want it to, I just wish the app were a bit more polished.

Developer Response ,

Thank you for taking the time to provide your feedback. Due to feedback like yours we are working on updating the website to include daily APY in online banking. Please stay tuned... Regarding withdrawal limits, this is a banking regulation to limit the withdrawal activity number on a savings account. Please refer to the terms and conditions in the Deposit Account Agreement. If you have additional questions or concerns, please give us a call at 833-427-2265

Half Baked App for a Half Baked Bank

I got this bank for having great rates, no fees on most things that matter, and sign-up bonus. But my experience since getting this bank had made me regret choosing to go with a bank that has no reputation.

They took around a week (sluggish by today’s standard) to get my debit card to me just for the card to not work half the time. At most retailers, I have to ask them to manually enter the card details or end up having to ask somebody else to purchase it for me and I could send them money on Venmo.

With many other cards I’ve had across different iPhones, it takes seconds to verify my card for Apple Pay - Laurel Road makes you call. After 45 minutes on the phone with support, I left without a verification and a nearly useless debit card. Still waiting for them to get back to me.

Maybe this bank could be better in the future. The entire app looks like something developed in 2009. Support is hardly offered. May be better off going with a big bank than having to deal with this.