Lawn Buddy Homeowner App 4+

Ok. I think you need to understand what this app is, and what it isn’t. It’s service, to let you communicate with (first!) and schedule service with (later) a lawn care provider. It’s not “uber for lawn care” by any means. Understanding this, all the stuff that was driving me nuts — you’re *required* to have a preferred provider; no “cancel” button; etc — makes more sense.

So yeah. It’s an OK app. I retract my one-star review and give it a solid “OK.”

Be aware, this is fraud and scam that’s why they get your credit card before you even make the schedule.

I downloaded this app hoping to get a landscape service scheduled a few days in advance. I scheduled the mow for Wednesday and received confirmation that the provider accepted the job; no one showed up on Wednesday, so I tried to contact the provider and nobody answered nor returned my calls, I contacted the customer service which claimed they don’t see it scheduled for Wednesday and it is gong to happen on Thursday even though I told him my app clearly shows it is scheduled and approved for Wednesday.

I contacted support on Thursday with no respond, contacted the provider with no response, I even told the support on Wednesday that This is a short term rental and my tenant is suppose to come on Thursday.

This app causes me to get a negative review due to Lanscape and lost future business which can add up to thousands of dollars as this house is a luxury rental.

I am writing this for all people out there thinking about using this app. Think twice, they are more like fraud than an actual legit company.

I have contacted my bank and closed the credit card they asked me when I signed up and will monitor their activity close.

Be aware people.

This is a good concept but the execution, management, and communication are lacking.
I scheduled a mowing 2 days out. The mowers arrived the same day. Great right, given that there is normally a surcharge for same day service? Nope, I wanted someone to mow our old house that is currently listed for sale. The mowers showed up and spent 45 minutes mowing the yard during the 2 hour open house. Why!?!?
On top of that, they did a pretty crappy job. The lawn was scalped down to the dirt in at least 3 spots. That’s going to look great for potential buyers...
There were also a couple spots that appears to have just gone unmowed. What’s my recourse here? Leave a 1 star review? Whoopitydoo!!