TaskEasy Yard Care 4+

Great...when it works.

I have never had a quality issue with my service, the problem is, it never happens on time. I’ve used this service for over a year now, and I can count on one hand the times that my service wasn’t delayed at least 2 to 3 days. Now, I know this isn’t the fault of the app or service, but why does TaskEasy keep using these contractors if they never seem to accomplish things on time?

I also had an issue where they tried to charge more after delaying the service for nearly two weeks for overgrown grass...except if they had stuck to their schedule, it wouldn’t have been overgrown. I contacted TaskEasy about this, and it took another week of back-and-forth emails before they finally adjusted the charges. At which point, that same contractor came out a week later and tried to use the exact same excuse. Once again, not the fault of the app, but is there any vetting or quality process for who they send out?

Ironically, TaskEasy sent me a text message asking for my feedback, just a few minutes after they sent me an email saying that my service that was scheduled for last Friday will be completed this Thursday. Not sure that was a great marketing move guys.

Positive side is, the app is very easy to use and set up, and the work it is honestly adequate for the extremely cheap price.

개발자 답변 ,

Thank you for taking the time to share your experience; we rely on our customers' feedback and we use it to improve our services. Our mission is to simplify our customers' lives and make the lawn care the easiest it's ever been for people, and there are a few important challenges we need to overcome on the way to our goal. We are aware of the issues you mentioned in the review - please be assured we are developing new changes that will address and resolve them. We are also constantly working on improving the quality and professionalism of the contractors we partner with; with tens of thousands of small local businesses we work with, it's not an easy task, yet we know that we are in a position to find the perfect solution, and we work on it tirelessly. We appreciate your patience with us and we value your business. Please feel free to contact me directly at sdavis@taskeasy.com if you have any other issues or concerns, I'll be happy to address them directly.

TERRIBLE, DISGUSTINGLY NON-RESPONSIVE

DO NOT WASTE YOUR TIME! This app contracts random third-parties to service your property, however, that’s only IF they actually do what they advertise here. I’ve waited 4+ weeks for service and received NOTHING. I have diligently called their service line for assistance daily and been promised that someone would arrive for my lawn care needs and none was provided. JUST ENDED A 20-MINUTE PHONE CALL AS I WRITE THIS REVIEW AND WAS PROMISED SOMEONE WOULD ARRIVE WITHIN THE HOUR...I asked to speak with a SUPERVISOR and was told that representatives aren’t allowed to transfer calls to them. Quite honestly, this service provider/app is a complete joke. Look elsewhere for your property care needs at all costs. HOW IS THIS “COMPANY” EVEN IN BUSINESS???????

UPDATE: I contacted the company based on the email provided in response to my review here and they replied with a series of excuses as to why my home hadn’t been serviced for 30+ days, even stating that my home had been scheduled the entire time...however I don’t quite understand how that explains the extensive delay of 4+ weeks without service being that they should have procured another contractor in the midst of the horrible experience provided for so long.

Again, DO NOT BOTHER WITH TASKEASY!

개발자 답변 ,

I am sorry to hear that you have not had a great experience. I would like to see if there is a way I may assist you in a resolution. Please, email me at SDavis@taskeasy.com and give me your account information.

Not convinced

I’ve had two scheduled mowings through TaskEasy and neither of them have gone well. The first time the guys came at the end of the day as the sun was setting, my husband and I left to go get dinner, and when we came back the contractor was gone, our lawn wasn’t mowed, and our gate was wide open. I called TaskEasy and they rescheduled and said it may have been their fault why the contractor left, but couldn’t be sure. But they rescheduled the same contractor! The mowing wasn’t good. The lawn was left long and spotty. So that was a mixture of fault on both TaskEasy and the contractor they sent to me. The second scheduled mowing, no one showed up at all. I called TaskEasy and they said they hadn’t looked into it yet. I feel like I had to hold their hand to get anything done. This time I said I needed a new contractor, someone reliable. But if this guy doesn’t show up as scheduled and TaskEasy doesn’t do anything about it, I’ll be done using this service. It’s been costing me more time trying to get someone out here, which was supposed to be the point of the app in the first place. Not worth it in my opinion.