Lexie 4+

Hearing aids good, app not so much

Further update: App much improved, but still won’t connect every time or to both consistently. On the positive side, hearing aids passed the Christmas test. In loud, crowded situations I could hear everyone clearly (and easily turn down the volume when things got too loud). Update: After deleting and reinstalling the app, Bluetooth connectivity has improved. Let’s see if it lasts. Bluetooth connection is poor — I’ve lost count of the number of times I’ve had to re-pair them, and half the time it shows only one of the two actually connected. So adjusting with the phone is a chore. Hearing test doesn’t appear to exist for the B2 Bose — you’re just supposed to turn on the TV and fiddle till you find the sound you want. No real way of telling what you might not be hearing. That said, I am hearing better, they’re comfortable, and the sound quality is good. If they would just fix the app this would be 5 stars.

Developer Response ,

Hi, elgray1, thank you for your review. We apologize for any inconvenience caused. We are aware that there were some difficulties. We have improved the app and it should be working to your needs now. If your difficulties continue our support team will be happy to help. Please contact our toll-free number at (800) 499-1336.

Will not work w/o www!?!

If you’re inside a metal building, or outside in the woods the app will not connect to the HA’s. This is patently ridiculous, since the HA’s connect via BT. Best I can tell, this must’ve been a marketing / data collection -driven “design decision.” Frustrating for this old EE, who often finds himself off-grid…

EDIT: I received an email from the hearX group (who evidently read these reviews). It turns out the app WILL connect to the devices w/o a wireless connection; it takes about a minute, which is longer than my patience lasts, evidently. I tested this out in airplane mode and it does indeed work. So, hearX group, I would give you another 7/16th of a star, since I “only” have to miss the first minute of a faint conversation now. 😝

Developer Response ,

Hi, Mark, thank you for your feedback. The Lexie app should connect to your hearing aids via Bluetooth, even without internet. We’ve verified this works on both iOS and Android, though iOS has a 60-second delay due to a timeout, which we’re reviewing. We appreciate your patience and are working on improving the experience. If the issue persists, please reach out to support team at (800) 499-1336 or send an email to support@lexiehearing.com for them to assist you.

Why do I have to give personal info

Let me start by saying I really like the concept of your over the counter hearing aid product. So when I saw them in the pharmacy I was excited and wanted to check into your app before I purchased your hearing aids however after downloading your app just to take a look at it and see if it’s interface was tolerable to use I got hit with a registration and login that required me to input: first and last name, gender, phone number, birthday and to preform two step authentication. HARD PASS. I just wanted to demo the app BEFORE I make the $800+ decision to purchase your hearing aids. I do not like the information wall (it’s like a pay wall but you are giving your personal information instead of money, the company then has the option of making money by selling your information and since there were no TOS before giving this information I can only go with worst case scenario that you WILL be selling my data. So unfortunately I will not be a customer. I will find my hearing aids at a local audiologist.