Lexis‪®‬ 4+

Not only has this app not been working for over 2 weeks, but I have repeatedly contacted Lexis Customer Support to try and correct the issue. As soon as I enter a case citation or term to search, the error message "Error occurred, please contact Lexis customer support" appears. Even after contacting customer support and going through basic trouble shooting of restarting and reinstalling the app, nothing has changed. Apparently the problem had to be escalated to an engineer, but over a week later it has not been fixed and customer service remains unresponsive to any updates or corrections to the problem. I am baffled that Lexis would even bother releasing an app that they are aware is broken and has significant problems.

Really frustrating that frequently (even more frequently to nearly always recently) when switching between apps and keeping Lexis Advance running in multi-tasking then going back to Lexis, the app resets and you have to choose client again and start search all over. When using a case I want to keep, I view the PDF of the case and open it in a PDF application where I can save it and highlight/take notes on the case as I prefer to do. However, it's extremely frustrating to then go back to the app to look at the next search result or Shepard's result only to find I have to start all over again. It's actually caused me to stop working on a search at times because I don't have time to start over again at that time.

They also need to improve the search results to better sift through results. When I bring up a case in the results in a search or after I Shepardize, they should make it so we can just select the next case and not have to go back to the results and open a new tab.

This app is nearly everything that it needs to simulate the functionality of the desktop experience.

But there are some significant drawbacks. It makes no sense that you can’t edit search terms after executing a search. Because this is a mobile platform, it is more likely that users will make mistakes entering a search string. Yet if you put together a long search string and one part is wrong, you have to go back and rewrite the entire search string. Inputting search strings is already incredibly cumbersome on a mobile device such as a phone or ipad, and requiring perfection the first time is a real annoyance.

One other problem is that once a search is completed, it is difficult to navigate and work with the results. Navigating between different types of content (cases, secondary sources, rules, etc.) is extremely difficult. In addition, finding and locating filters for the content is also difficult. The navigation is not where it should be.