Lexus 4+

Needs work

I had a Ford and the app worked great! I had a Tesla, the app worked great! I have not been happy with this app. It’s Lexus for heavens sake we spent a lot of money on this car. There should not be issues with using the app. More then half of the time while trying to remote start my car using the app, it tells me it cannot connect. I get to my car and it’s running. Not according to the app. It won’t lock the car remotely if my keys are inside. Sometimes I don’t want to carry my keys if I am on a run. This is where the app should come in handy. But it just doesn’t work. While on a trip with my husband I got to the car while he was still in the restroom with the one key we have, still waiting on our second fob. It’s been five months now. I try to use the app to unlock the door. While waiting for the doors to unlock my husband comes out and opens the car. The car then won’t start. We had to delete the app, walk away from the car with the fob and try again. It took us 10 minutes to get the car started. Please for the love of God fix the issues with the app! Maybe you need to talk to someone at Ford and Tesla.

App needs help!

This an update to my prior review, below. You would think the Lexus app couldn’t get worse, but it has! Unfortunately, the app does not connect to the vehicle as soon as you open the app. If you open the app, and then try to play audio, such as from LiveXLive, you get a message that the Lexus app is not connected. This leaves you searching around within the app trying to find out how you could get it to connect. Ultimately, you’ll find a button labeled “App Suite-Connect your accounts”, but pressing this button does nothing (in any event, all my accounts were connected previously ). After my initial review received an email with a number to Lexus to discuss the problem. When I called the number menu item 1 was for “road service, Lexus app, and enform”. When you select menu item 1, it automatically connect you with a road service provider. Not good news. So, I think the bottom line is, forget the Lexus app. It’s hopeless. Luckily, you can still connect your phone through Bluetooth without using the App Suite.

I purchased a certified 2018 GX. I was pleased to find that I could listen to LiveXLive through the Enform app. Then, the Lexus app replaced the Enform app and the trouble started. When listening to music the connection cuts out repeatedly. Sometimes when it does connect, you get no sound. It seems like it freezes up repeatedly. It really makes the experience somewhat frustrating and using the Enform suite pretty useless.

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Fixed for now

The app recently updated and the UI has changed some. The only issue I had with the new UI is how delayed the info is. I have a plug in hybrid and the old UI was very up to date with charge state of the car while charging. Now it’s very delayed and is off by up to 10% of what the charge state of the battery actually is. Also this Updated Master Data Consent agreement popped up, but it will never let me accept it. So at the moment the app is completely unusable. If they could get the app working and have consistent updated information for charge state it would make the app useable again. I’ll change my review if another update comes out and they get these issues fixed.

Update: they must have made some changes on the back end as the app hasn’t had another update, but my complaints have been fixed. The charge state now loads up in a reasonable amount of time and is showing current data not 20min old data. Much more responsive now as well. Seems like it could still use a few more minor improvements to get the app and info to load up in a more timely manner, but for the most part the app is at least usable in its current state for all the normal functions a person would need.