LiveChat - Support & Sell 4+

Ignore the other review

The company livechat is actually pretty great been using them for a couple years. The app is also well done.

Open Ticket from Email does not work

This is infuriating. I get a status update on a ticket email and I click the “Open Ticket” link. It opens the browser and of course the url doesn’t include any auth provider hints like “hey, this guy signs in with Microsoft” so I have to click Sign In with Microsoft. And of course it doesn’t include the login_hint parameter or otherwise the logon=prompt parameter which would instruct my browser to suggest Microsoft accounts my device is already signed in with, so I have to enter my credentials manually like a barbarian. Finally, once the auth flow complete with MFA is completed I’m dropped into the chat area of the app instead of the ticket because the devs couldn’t be bothered to maintain the redirect path in the state query param.

It’s a nightmare. We’re switching to Hubspot. Their app does not have these auth problems.

Consistently Getting Worse

The old app was perfect, this “lite” version is more unusable with every update.

The most basic functions are broken. When you get a chat and you tap the text box to start typing, the entire screen shifts up, hiding everything except the bottom pixel rows of the screen, as if the chat has just ended. You then have to quit the app and re-open it just to access a chat.

When using a paired bluetooth keyboard, pressing “enter” does not submit your message. You are forced to manually tap the blue arrow send button with a finger to send messages. Why? This is a chat app, people use physical keyboards.

Why is there only light mode and no dark? Why is it so hard to create a ticket for a chat, or to see which agents are online, to view customer visited webpages?

I could go on and on, but the bottom line is that this app is bad, the devs flood the reviews with fake positives, and they reply to any negative review with platitudes while changing nothing. You make my job infinitely harder, to the point where I just use the desktop site (which annoyingly tells me constantly to use the broken app)

Phản Hồi Từ Nhà Phát Triển ,

Hello,
We are still working to make the new app even more intuitive than the old app, it would be great if you would like to work with us a bit closer on this. Please contact me on m.swierczak@livechat.com, I would really like to help you with the notifications issues too!