Lively Link™, a free app for your smartphone, keeps you informed about the health and safety of loved ones who subscribe to a Lively Health and Safety plan.
Link can provide peace of mind by sharing timely updates about your loved one. You can check in with them when you want, from anywhere, without disturbing them – helping them maintain the independent life they love.
Exclusive features help them stay independent and you feel reassured.
Once you accept the invite from your loved one and successfully set up Link, you’re able to access the following features:
Receive Emergency Alerts
Link will send you notifications for selected actions including when your loved one has contacted Urgent Response on their Lively device, allowing you to make decisions quickly and follow up without delay.
When the locator permissions are on you will see your loved one’s location on a map and receive updates if they change location. These general updates happen approximately every 20 minutes.
In an emergency, First Responders get location updates every 30 seconds.
Based on information in the Lively device user’s Personal Profile, see if appointments are being kept and receive other reports about their activities.
Check Device Status
Get peace of mind knowing your loved one always has access to a professional in the event of an emergency. Link will let you know the Lively device Battery Status. You’ll also be notified when the battery is low so you can remind your loved one to recharge or replace the battery and stay connected.
Get Articles to Help You Support Your Loved One
Resource center featuring helpful articles, advice and tips for seniors and their loved ones.
The Link team cares that the app is tailored to you. That’s why there are settings allowing you to choose which notifications you receive, add a picture of your loved one and even save their phone number – so you can call them directly from the app.
We want you to have a great app experience. If you have any questions about the Link app or simply can’t find your favorite features, email us at email@example.com we’ll be glad to help.
Find answers to common questions in our FAQs. For additional assistance, tap ‘Contact Us’ from Link or call (800) 733-6632.
Same Link now with a different look! We’ve updated our branding to more closely align with the Best Buy and Best Buy Health brands. This is strictly a cosmetic change with no changes to existing functionality.
Ratings and Reviews
Works well enough.
I used this app for a few weeks and I'm finding ways to get what I need from it. From the reviews, I'd say expectations are a little high. I get reasonable results by closing the app between uses. I don't logout, I just bring up my list of loaded apps and "X" this one so that it opens fresh each time. To get a current location update, I open the app and click the refresh button. After it starts showing dots across the screen, I close the app ("X" out from the list of loaded apps). When I reload the app 5 minutes later, the updated location is available. I don't know why it takes time. Maybe it's a batch operation running on a mainframe computer. We get piece of mind from this app, in spite of the fact that results aren't instantly available. The service that answers calls seems terrific. We are very satisfied. If you seek software perfection, you may need to keep looking. This isn't self-contained technology like some game on your phone. You're trying to track down an inexpensive cellular device that may be roaming between cell towers. This one isn't perfect but it does the job and the app costs nothing.
It has been helpful, being able to mostly keep up with my family members whereabouts. We do not use all the features such as notifications about his medications and doctors appointments though I have suggested that to him. The price is not particularly expensive and it has been worth it, however sometimes it is not accurate. For some reason on occasion it lists his location as being in the Bronx zoo when he is not there. At first I thought perhaps he had driven by there and was somewheres nearby on the road but this was not the case; for a few days it actually seem to be the default for his location erroneously. Not sure what that was all about but it has not happened for a while seems that occurred over the course of a few days.
Great Call to Unreliable Call
Has gone from excellent to TRASH. Have been a very happy user for FOUR YEARS until lately. Am still researching, talking with tech support, and am actually riding around to field test problems. We used to get 95%+ success in locating wearer. Now we get maybe 10% success. Same house. Same car. Same town. Same frequent destinations. Small town. No new developments. There is a Verizon tower about 2 and 1/2 miles from house. It appears the issue is that the Lively Mobile device is 3G technology and what Verizon tells me is it gets lowest priority on 4G towers so it will be slower and slower to update and may get shut out entirely during more busy times. That explains why sometimes ( rarely now) it succeeds in seconds and other times ( more frequently) it tries forever and still fails. As more towers convert to 4G these other reviewers that are singing it's praises as I once did will be left behind as well. As per just the app, it too is flawed. The info it gives you does NOT really mean what it says. It could be HOURS old yet it tells you wearer was at a location, say, 10 minutes ago. It simply IGNORES all the failed attempts. There is more; that's just one example. I may update after field test. System is failing. App doesn't account for failure thus making it inaccurate.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Best Buy Health, Inc.
- 57.8 MB
- Requires iOS 11.0 or later.
- Requires iPadOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Age Rating
- © Best Buy Health, Inc