Hero: Medication Manager 12+

I have used HERO for more than 3 years now and it’s been a game changer. I don’t miss any of my scheduled meds and moreover it’s so convenient. I have it in my kitchen and when I get my morning tea or dinner it’s there to remind me to take my next dose of meds. I would highly recommend it to anyone who is on multiple medications and wants to make their life easier. Moreover, customer support for HERO is excellent. Every time I have called them, their response is quick and courteous. Lately, the device started giving me trouble. One call and the customer support quickly did the troubleshooting. When that did not work, they promptly sent me a replacement device. There may be other competitors in the market but I would choose HERO every time just for their amazing customer support. I need to take meds every day and need a company that will be there to back me up and help troubleshoot when and where I need it. Thanks HERO!

Thank you for being a loyal member for over three years! Great to hear your Hero journey has been smooth sailing! We'll make sure to let the team know your feedback.

The hero device is great for scheduled meds. It’s helped me manage meds for 2 people. But it doesn’t work that great for “as needed” meds, and the app is lacking critical features that might make me return the devices soon. Here’s the details:
There’s a lot of configurations to dispense multiple doses per day and multiple pills for scheduled doses. But “as needed” PRN meds can’t be controlled well. You can restrict the quantity they can take in a day, and require a passcode to get access to it. But a lot of meds have a time window ( 1 every 6 hours up to 4 times a day etc). The app doesn’t allow you to put the time restriction in to prevent taking meds too soon. You can only restrict it to 4 per day, but they could dispense all 4 at once if they want. It should be configurable to only allow 1 pill to be dispensed every 6 hours, but if us not.

Another BIG limitation of the app is that there is no way to get the historical data out. A big reason for using this is to track which pills are being taken when (especially with pRNs like pain meds). But hero said you can’t extract the data, nor can their admins extract it and email it either. So there is no way to get to your data. This is a HUGE problem. Hero, you need to add this feature asap!!

Thank you so much for your feedback. We're always making improvements to the app experience, and we will definitely take your comments into account as we continue to roll out new updates!

My father has been using Hero for over a year now. We set him up based on my mother in law’s success with the device. My father has Parkinson’s and lives independently with my mother; they are both in their late 80s.
Last week my mother was hospitalized leaving my father alone at home and my visiting daily to check on him. Yesterday I received notification that he had not taken his morning medication, after giving a reasonable time to take the medication I decided something was wrong and I needed to head over only to find him on the ground with his head busted open. Less than four hours later and hundreds of miles away my mother in law fell. Hero saved them both.
I know there are several other emergency medical devices they can wear, but typically forget and do not sleep with them so, thanks Hero for your wonderful device doing what you didn’t develop it for! Works awesome for medication and support has always been helpful.

We are so glad to hear Hero helped your parents! Reviews like this are why we do what we do! We wish you and your parents the best of health. If our team can be of any assistance, please let us know. We will remain available 24/7.