LivePerson Agent App 4+
Message consumers on the go
LivePerson inc.
Designed for iPad
-
- Free
Screenshots
Description
The LivePerson Agent App provides real time messaging between you and your consumers anytime and from any location.
Take your engagements on the go and never miss an opportunity to create a meaningful connection.
Key features:
• Connect using real time messaging with your consumers
• Receive push notifications whenever your consumers request to connect with you
• View and manage your assigned agents conversations
• Control your availability, as new connections might come at any time!
• A seamless match to your Conversation Cloud Agent Workspace web platform
What’s New
Version 2.8.4
- Implemented Consumer message channel indicator in AgentApp
- Implemented feature Sorting Page navigation widget
- Implemented feature Permission to control Back to Queue
- Implemented feature Takeover in AgentApp
- Flurry added some more events and page views, corrected app version
- Fixed Formatted text appears with HTML tags in the notifications and My Conversations List
- Fixed PCI form : It should not be possible for joined Agent Manager to send secure forms
- Fixed Landscape mode : click near the image opens the preview
- Fixed Incorrect timestamp format in the notes (as in USA)
Ratings and Reviews
Great agent app
Awesome UI and great app for agents.
Could be amazing
Can we get face is to sign in? Ridiculous to have to enter un and pw again.
Also, can’t all be running in background? If I switch off if it to another app, it closes and I have to restart-sign in.
Notifications feel weak. I’d like to have phone off and in my pocket. If someone texts in, I’d love for it to ding and be notified.
Developer Response ,
Hello, and thanks for your review! FaceID is on our radar but many retail customers share devices and have asked specially to not allow this. We're working on an option to allow for both feature requests.
The app should definitely run in the background, and should use your default ding and vibrate options - just like a text message. If this isn't happening your account may not be setup to allow for agents to be idle in the background. Contact support or feel free to email us directly at mobileapps@liveperson.com with any feature requests and concerns.
App Privacy
The developer, LivePerson inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Contact Info
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Liveperson Inc.
- Size
- 90.3 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 11.0 or later.
- iPad
- Requires iPadOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Mac
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
- Age Rating
- 4+
- Copyright
- © 2017 LivePerson, Inc.
- Price
- Free