Lockdown Privacy: AdBlock VPN 4+

Stopped Working In Background..(UPDATE)

UPDATE: I figured out with some trial & error that this app will continue to block trackers in the background but only if you have the VPN “secure tunnel” activated in the app with “background app refresh” turned on. The “Firewall” must also be turned on. If you only have the “firewall” activated but not the VPN “secure tunnel”, it does not seem to block trackers like Facebook that collect data on you while you sleep. I’m adding one star. It would be great if they made the firewall work by itself in the background because I’d rather not use a VPN at home, but I can live with it for now. Overall, I really like this app & company and recommend this product.

1st review:
I’ve been using Lockdown for about six months now. At first, I thought it was amazing. It would block many add trackers like Facebook and Google, even while I slept at night. However, I noticed recently that those trackers stopped showing up in my “tracking log” each morning. “App Background Refresh” is turned on, but it makes no difference. Nothing seems to be getting blocked unless I am actively using my phone. This is a big concern, and I hope they can figure out what’s going on or I will need to start looking at other options.

Developer Response ,

Hi Mattie Pie, thanks for your reviews and comments. Sorry about the issue you're seeing - the app should definitely continue blocking trackers in both conditions that you described. We can't seem to reproduce the bug that you're describing, can you please reach out to team@lockdownhq.com so we can help you out?

VPN doesn’t work and zero customer service

This is another company that is more than happy to take your money and not provide you with any customer service when the product you are paying them for doesn’t work. Their VPN disconnects itself while you’re trying to actively use it more than it does it’s intended job. And their “customer service” is nonexistent. They don’t care that they took my money yet I’m not getting the benefit of their service…5 minutes of vpn usage doesn’t count to justify a monthly payment. Their pathetically lacking FAQS section and such on their website is a much too small bandaid for the size of wound this company is hemorrhaging from. All software is up to date, internet connection is more than adequate and of course cellular data is turned on, background app refresh is on, low battery mode is always off, there are zero other security products being used, and connect on demand has been tried for long periods of time both on and off…your product still turns itself off and consistently won’t stay on. Yet, after I sent an email almost two week ago and have paid for an entire month of service, I still haven’t received a response from lockdown. If you’re as tired of companies thinking they can screw you over just because you’re a person and not a corporation, then do not use this company.

It simply stopped working

After 3 weeks of the app it simply stopped blocking any trackers, I would go into the app and it would show the firewall is off and it would turn back on only to still not block any trackers whatsoever. It was working great beforehand but then it kept forcing me to connect to the vpn that I wasn’t subscribed to and it keeps connecting me to the vpn but since I didn’t pay for it my phone doesn’t have access to the internet on top of e firewall not working. Hopefully this gets addressed in the future because as of now this app is slowing down my phone.

Update: ok so I even got the vpn trial and I turned off low power mode and I turned background app refresh on and it STILL won’t turn on the firewall. What do I have to do to get it to turn on?