LogTen Pilot Logbook 4+

I have been using LogTen since 2013 and have absolutely loved it. I used it for about a year before it turned to a subscription based product which I was upset because I had to re-buy the app since the old version was not being updated AND pay however much it was to have it for a year. I contacted them and asked if there was anything they can do to help me out since I recently bought the old app then came out with ‘X’. They were able to throw in a year for free which I thought was very nice of them. Afterwards I bought the 3 year subscription so I wouldn’t have to worry about it for a while. That’s when I thought it was worth it. Now with the prices going up every year, I’m slowly starting to dislike it. It really is an amazing app, with awesome customizations and a lot of different ways to import and export schedules. It really has made tracking time A LOT easier. I just wish their payment system can go down a bit. I would hate to get another app in the future.

Hi Rgarro

Thank you for your review. It's great to hear that you are happy with LogTen Pro and it's customization features. I do appreciate your comments regarding the subscription pricing. While the shift over to the subscription model almost 4 years ago now was painful for some, we've tried hard to keep the prices reasonable. The annual subscription covers multiple full time engineers and support staff who work hard to ensure LogTen Pro is the best professional logbook on the market. Please don't hesitate to contact our support team to make sure you are receiving the best deal possible on the annual plan - help.coradine.com. All the best, Team Coradine

I have been a custom of log ten since 2005. The software has been great and the ability to upgrade when I felt like the features would be of value, which was most of the time. However, the new subscription model is absolutely ridiculous. To pay $100 a year just to be able to use software that does not change or have any information that the company must constantly update such as maps or airport data like foreflight is absurd. I use to recommend logten to all the instructors I work with and all of the students where I work, which is in excess of 400, especially bc of the ability to sign flights, but I will now be finding a new logbook to use and recommend.

Edit: As if it wasn’t bad enough before at nearly $100 a year with the Mac version being free to use if you purchased the app. Now they have removed that as well and increased the price again to $130 a year. The developer responds with they have a fantastic suppose team and always adding new features but should I really have to pay more for night mode, a feature that is it even needed, also if the software worked as it was suppose to there wouldn’t need to be any “service” always there to help. Im love technology but these people are what criminals look like in the tech era. I will be switching to Pilot Pro. One time $40 app and free web app with all the same features.

Hi, Thanks very much for the feedback. We really appreciate that you've been a long time customer. I can assure you that we have a team of engineers working full time to update LogTen Pro with new features. Most recently we added night mode, share everything and schedule import for iOS ... we're constantly working on LogTen and have a fantastic support team helping customers with any questions they have. The pricing reflects the professional software that LogTen Pro is and in fact the average annual cost of owning LogTen Pro is almost identical to what it was ten years ago. We are, as always, at your service.

I absolutely love the app … HOWEVER… I use the app every time I go to work so I only had the basic subscription. But then I figured it would be easier to manage on an iPad, but I didn’t have one yet, so when I bought an iPad I upgraded my subscription. The cloud rarely allowed my iPad to get all the current information I put into my phone and I wound up not using it. So when it came to renew my subscription I attempted to downgrade back to the basic plan, and while my subscription says basic now I was charged the full $130 ($140 w/ tax) for the premium! I am NOT happy right now. I called Apple Care and they said the only thing they could do is cancel my entire subscription and then wait for everything to clear then repurchase the app on the basic plan. I love been flying for 15 years. I waited until I had over 5,000 hours to buy this app, and it took me 6 months to enter my paper logbook into this app. I cannot afford the kind of time it would take to input the over 8,000 hours I have now. I just want a refund of the $50 that I’m owed now being back on the basic plan.

Hello silent_wulf_13, thank you sincerely for taking the time to leave this review and share your feedback. We're happy to hear that you're loving LogTen, and we're so sorry to hear about the frustrating experience. We understand there's a few things going on here, and we're dedicated to making sure that you are 100% satisfied. First things first; know that your time spent entering your hours was not in vain. For added redundancy, we encourage you to create a new manual backup (instructions can be found by searching for "back up" at support.coradine.com) to ensure that this data is secured. Second, please get in touch with our world-class support team at your earliest convenience so that we can take a look at your account and subscription and get everything straightened out there. Once that gets worked out, we'd be more than happy to take a look into sync settings to make sure everything is up and running. We're standing by and looking forward to hearing from you! Cheers, Heather & Team Coradine