Lou Malnati’s Pizza & Delivery 4+

The app works great and looks great. The one issue is that it Lou Malnatis only lets you redeem one reward per order. Which is fine that’s the rules. The website grays out so after you loaded one item as a reward it prevents you from loading a second item to redeem a reward.
The App Store version does not which means you load two items to redeem with rewards and it does not stop you. When you try and process the order it says it can’t process it at this time which might leave the user to think the system is down or something g wrong with their credit card. That’s the one issue with the App Store version otherwise it’s a very good app.

I love Lou Malnati’s pizza, but I have had long running frustrating issues resolving problems with their app. It all started when I opened the app to find someone else’s name and phone number in my app. The manager at my local store couldn’t do anything about it and told me to call corporate offices. I left messages and no one called me back. I tweeted at their Twitter account and whomever manages this finally put me in touch with someone via email. This person said my account was not breached and to make a new account. Apparently my account has been closed although I am still using the app with my associated email account. I tried to make a new account with my existing email address (I don’t want to use another email address) and their system will not allow me to do so. Meanwhile I’ve been ordering pizza at least monthly for the last six months and my app will not show my reward points. I emailed my corporate contact again and told him I could not create a new account and that I was not receiving points. No response.

The old Malnati’s app was perfect and I don’t know why they decided to change it. They lost all my previous order history. I tried to order the same pizza that I’ve ordered for the past 5 years and the app said it couldn’t find my information, but it added it to my cart - so it had 4 pizzas in my cart that I had to delete. I don’t know if this was a cost cutting move, but the new version is hard to use, confusing, and terrible!