Lowe’s PreLoad 4+

Good idea. Needs more communications to employees

I’ve had it for a few months and I use the barcode on my phone, but I have to explain to your associates how to take my barcode on my phone at your store in Greenville. I’ve even had a cashier in Sulphur Springs refuse to take it as her store manager told them they don’t take credit cards on phones. Fortunately another manager I guess realizing it was a preload account took the card over her objections. Like I said best idea, but the rollout has a lot to be desired.

Hostage

Do not load this card with money they will lock your card & hold your money hostage ! They have a number on the back of card for problems but when there is an actual problem they will refuse to help you & make you do everything threw (karmic.) it does not say Lowes so I’m assuming it means they used a third party company that’s why when there’s a problem they say screw you it is not our problem & keep your money hostage.

Respuesta del desarrollador ,

Thank you for taking the time to leave us feedback. To preserve the security and privacy of our clients, we are unable to discuss cardholder accounts publicly. Please allow us to explain the process to you by phone. If you can, at your earliest convenience contact us at support@lowespreload.com

Don’t use! Disappointed in Lowe’s

Horrible app no customer support from app developers or Lowe’s. Added money to use with my business and account was “suspended” within 2 days before I was even able to purchase on my new account. Lowe’s has been zero help and just refer you to the app developer who you cannot get any help from. Can’t say enough about how bad this app and service of Lowe’s has been. Save yourself and don’t use a Lowe’s preload card.