Lucy in the Sky Store 4+

Overall I was very happy with the dress quality but during the shipping process I was very unsatisfied. I was given no information how long these dresses would take. Also, I was told that all of my dresses would ship June 25th and 1 out of 3 of the dresses I ordered actually shipped on that date. It is now June 30th and I still have no further updates. I reached out using the email given on the website and what they basically told me is they have no idea when they are going to come and I can order a new dress if I want. The customer service was just horrible in general. I love the quality and I’ve heard of people with good experiences unfortunately I was not one of them. This whole process was very frustrating and I don’t think it was worth my money.

My dress was supposed to come October 30th-October 9th *day of my homecoming* It is now October 12th and still no dress. I also have still yet to receive a tracking number or any information on my order at all. I have emailed two times now. First time I reached out about my issue last week I was asked to send my order number, after I sent it I never heard back. I emailed again 3 days ago and still nothing. Unfortunately I had to go to my last senior homecoming without the dress that I had been so excited to wear. This was my first time shopping from this store and now I will never buy from here ever again. I know that a lot of people are having the same issues as me and that’s just crazy. This store is specifically for special event dresses and it’s sad how many people I’ve seen who’s special nights have been ruined because of this. It’s even worse that y’all are not taking accountability of the problem or letting your PAYING customers know in advance that y’all are having delays. If i could rate this store a zero I would... Spend your money somewhere else!!! Cute dresses, but not worth the trouble at all. Very disappointing.

I wish I checked the app before ordering anything. I ordered two dresses in early June, and haven’t received any word on the progress. The dresses were supposed to ship on July 11 and 12. I emailed customer service, and was met with a reply along the lines of “we don’t have this in stock, refund issued”. However, still no word about the other dress I ordered. I checked the website; the dress that was refunded is still up on the website, with shipping as soon as that weekend. Yet my dress was refunded and never delivered for no stock. My other dress is also on the website, stating earliest shipping August 13 (I ordered my dresses June 10). I’ve emailed customer service multiple times and the only response I get is the same cookie cutter “We replied to your messsage.” over and over and over. Really disappointed in this company. I decided to check the app out to see the reviews, which all relate to the same experience I’m having. The styles are all super cute, but I never received anything I ordered so I can’t attest to the quality. This has been an incredibly disappointing experience.