Lugg - Moving & Delivery 4+

Schedule Movers & Truck

Lugg

Designed for iPad

    • 4.9 • 34.8K Ratings
    • Free

Screenshots

Description

Introducing Lugg Box: One-tap access to spacious box trucks for bigger moves. Simple to reserve, quick to arrive, and backed by Lugg's trusted 5-star service.

Lugg: your trusted on-demand moving and delivery service. With just a tap, book your move in as little as 30 minutes or schedule at a time that works for you. With a network of vetted professional movers and a robust multi-million dollar insurance policy, we guarantee peace of mind.

Why Lugg?

• User-friendly: Book a Lugg in minutes.
• Stress-free: Available within the hour.
• Fair Pricing: Get an upfront estimate. No surprises.
• Secure: Vetted Luggers, backed by a multi-million dollar insurance policy.

What can Lugg do?

• Residential Moves: Relocation without the heavy lifting.
• Retail Store Delivery: More efficient than traditional options.
• Online Marketplace Pick-ups: Score deals without transportation worries.
• Storage Moves: Moving into storage pods or units without the sweat.
• Donation Drop-off: Dust-collecting items? Let us deliver them to charity.
• Junk Removal: Responsible removal and disposal.
• Small Business Moves: Swift assistance for office relocation.
• Labor assistance: Just the muscle for the heaviest lifts.

How it works: Anything moved in 3 easy steps.

1. Book your Lugg: Set your pickup location and destination, select the vehicle that is right for you, and choose a time you would like us to arrive.
2. We'll take it from here: Your Luggers arrive to load your stuff and secure it safely. Track your crew in real time as they head from pickup to the destination.
3. Rate & tip: We unload your items and place them right where you want them, no matter how many stairs or floors. Review your experience and have the option to tip your Luggers for a job well done.

Proudly serving over 7,500 zip codes including major cities like San Francisco, Los Angeles, Seattle, New York City, Boston, Miami, Chicago, Washington D.C., Phoenix, Atlanta, Dallas, Houston, Denver, Sacramento, Portland, Baltimore, Philadelphia, New Haven, and more.
Questions or comments? Email us at support@lugg.com.

What’s New

Version 2.4.2

- Resolves an issue related to changing the vehicle and arrival time for scheduled Luggs.

Ratings and Reviews

4.9 out of 5
34.8K Ratings

34.8K Ratings

ghttt3 ,

Not user friendly & lacking

Downloaded app while in a Costco to set up a couch pickup and delivery. Submitted the request on a Friday for the following Tuesday. App gives you day and 1 hour time frame choice. Chose Tuesday from 4-5pm. Received a text message the day of stating luggers will be heading out to pick up some time between 4-5. Pick up from 4-5? Who cares what time they pick up. It’s a Costco, I only care about what time they will arrive! Very vague with their wording. And the pickup time really does me no good if I’m trying to coordinate what time to be at the destination address. In this case if they arrive at Costco at 5pm they will hit traffic and I have no idea when they will arrive. Here’s the problem: the luggers called and said they had just received the order a coupe hours ago. They were coming back from the Bay Area and would not be to the pickup location until 6 or 6:30. So my initial time frame was not even close to accurate. They ended up delivering about 7pm. Which means I lost 3 outs if time waiting for moving due to this apps inability to comunícate effectively. Thais app is horrible and a waste of time. I would have been much better off just being someone off CL with a truck. Don’t use this App

Developer Response ,

Hello ghttt3! We're very sorry to hear about your experience and any confusion you may have had using the app. Please reach out to our Support Team at support@lugg.com where we'd be happy to clear anything up for you. Hope to hear from you soon!

Sghaffari ,

Best experience/reliable/fast/on time

This was the most incredible experience. I ordered my couch that I had just purchased from a store that night to be scheduled to delivered by Lugg the following day. Not only did they get the location 15 mins early, but they kept in touch with me the entire time, AND they were nice enough to move the old couch upstairs to then bring in the new couch. All the while, with the best attitude. As a bonus - being a female, with two male strangers coming into my home, I felt very safe and comfortable. I am not one to write reviews and if I ever do it's for a reason. It's cheaper than any furniture store shipping it out. depending on how far you need the furniture shipped, any other company would charge $10 more with inconvenient times etc. they are worth it.

pooh0995 ,

They are ridiculous

This was my second time booking lugg and I had horrible experience. The first time everything went so well hence I booked it second time however this time it turned out to be a huge disappointment. Here’s what happened I scheduled lugg for some reason they were not on time they were supposed to deliver it by 6 but they took one extra hour both drivers taking their own time. At first they arrived at pick up location late then what we scheduled took ample of time to load 4 mini wardrobe and took their sweet time to arrive at drop off location then they had this issue to find out the building it was so hard to coordinate with them as there was language barrier instead of hiring two luggers my partner had to help them to move stuff after all this they charged me $229 while I booked for $50 and now there is no one to help me with my concerns all I can do is talk to bot! Is this the way to help customers? The first time I booked lugg I had this giant cal mattress to be picked and drop and it was with one lugger I had no issues everything went so well and this time even after having two luggers this many issues I had to deal with top of that why should I pay unexpected amount for your staff mistake completely not acceptable. I need someone to answer my concerns just chatting with a bot won’t help. Please get back to me if you value your customers and their concerns please 🙏🏼

Developer Response ,

Hi there! Thank you for your review! We are sorry to hear about your experience and that your Lugg total was greater than expected. We do our very best to be as transparent as possible regarding the way we bill as this information is communicated via our Lugg FAQ, as well as during the booking process and the confirmation email you receive after scheduling your Lugg. Also, Luggs are booked by pickup window so we are sorry to hear you thought your items would be delivered within that window. Should you have any additional concerns please feel free to reach out to us at support@lugg.com.

App Privacy

The developer, Lugg, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Contact Info
  • Contacts
  • User Content
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

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