I was at Costco and had no clue how I was going to get a huge sectional that was perfect for our den home. One of the employees suggested Dolly. I called the number to get a little more information. It was about 1:30pm on Friday. It would be $77 to take it up a flight of stairs. That was a great price for me to save the hassle of going to U-Haul to get a truck, hiring a day worker (who has no background check and may go by only a nickname) to help me move. Then there’s the joy of refueling the truck and taking it back. The next available time was at 3:30p. I thought it would be the next day because I called so last minute. The “helper” arrived early which was great. I had no idea how quickly all of this would unfold. I needed to go back home to empty the room a little. Costco allowed me to leave a receipt there so I didn’t need to be present for the helper to take the furniture out. I was home for only about 30 min cleaning frantically and got a call that they were outside with our stuff. It was a husband and wife team who were professional and friendly. She was petite and I was a little skeptical because the furniture was heavy. The two of them knocked it out in impressive fashion. I would definitely recommend this service to a friend and use them again!

I used dolly last year to Move a mattress and it was the perfect experience..So since I was already impressed, I chose them for my apartment move this year. I booked a month ahead of schedule with 2 helpers and put my mind to rest. However, on the moving day, dolly was unable to find me helpers so I had to keep calling them.. And the most important thing for you to know is, it doesn't matter if you book ahead of schedule.. How their system works is, they find helpers for you on the day of your move and they have no control over the helpers since the helpers decide whether they accept your dolly or not. So in my case, I was completely helpless and stressed out on my moving day and dolly customer services kept asking me to push the time of my dolly further away so someone could accept my dolly. I was already a day late and had to be out of my apartment by the end of that day.. I eventually had to pay another professional moving company at the last minute and all the trust and the effort I put into reserving the dolly was completely tarnished. I do not take time to write reviews for apps but since this was a nightmare of a moving day for me, I wanted others to know... Dolly is NOT AT ALL a viable solution for something like an apartment move. And if you want your moving day to be a smooth experience and not a stressful Freudian nightmare, go with another professional moving company. Dolly has a long way to go in that department...

I scheduled my move a month in advance and “helpers” kept getting assigned to my move and then dropping. 3 days before my move there still wasn’t a helper assigned so I called customer service (which is based outside of the US). I asked the customer service woman if a mover would be assigned before my scheduled move and she just kept repeating herself “yes, no worries someone will be assigned before the scheduled time. Don’t worry”. After she said that multiple times, I asked her if it was a guarantee and she switched up and said “oh unfortunately it’s not a guarantee. But if that happens you can call us that day for a refund.” So - there was a reason to worry and a refund wasn’t going to help me move in time. My move out day comes, and still no one was assigned. I ended up having to come out of pocket and rent a moving truck and pay random people I found online to help me move. It wasn’t until the end of the day on my scheduled move that a customer service agent called me to tell me “unfortunately we weren’t able to find anyone to move you today” ….obviously. I looked up Dolly on Yelp and they have multiple accounts on Yelp for different cities - all under 2-star reviews. Thank god I found a last minute alternative solution or I would of been charged by my leasing company for staying past my move out date. If I haven’t made it clear - I DO NOT recommend this company.

This company is terrible. I order a 63 dollar same day table delivery dolly. It didn’t come I was calm waited a week then i called, which I had to do because their email helps is only bots, the customer service lady I spoke with told me she was sorry and would put it on top priority I trusted her and thanked her for her help. Surprise no delivery again. I call again another week later and tried to get my table. The gentleman at support suggests if I change the amount of helpers and type of truck I’ll get a match and get my table and says he will help me with that, and proceeds to tell me they have no trucks to deliver my table and need to switch it to a van. Which has to happen because they only have one single person who works to deliver things for them and he has a van. Then proceeds to tell me he will be now charging me more than I had originally agreed to and already paid for two weeks ago. If they don’t have a truck for deliveries why tell me it’s an option and don’t reach out to me to try to change it. I had to hunt down the number for support call twice, two weeks apart and still no table and then you try to get me for more than originally agreed on absolutely not. The worst part is the only delivery man they have tried to convince them to let him get the table yesterday and they told him no he had to wait… wait for what?