iPhone Screenshots

Description

Handy is the easiest way to book top-rated home cleaners and handymen, covering over 20 cities in North America, Canada, and the UK. Just tell us what you need and when you need it, then pay securely right from your phone. Manage your bookings on the go, check the progress of your bookings, and rate to help us maintain quality service.

Why Handy?
• Top-rated professionals. Handy professionals are experienced, friendly, background-checked, and insured.
• Next-day availability. Appointments are available 7 days per week.
• The Handy Happiness Guarantee. Your happiness is our goal. If you’re not happy, we’ll work to make it right.
• 24/7 customer service.

Let Handy take care of your home service needs so you can get back to the things you love most!


Handy professionals provide the following services:
• Home cleaning and office cleaning
• Handyman services including hanging pictures and shelves, installing air conditioners, moving help, mounting TVs, interior painting, installing window treatments, and installing knobs and locks
• Plumbing services including drains, faucets, toilets, and garbage disposals
• Electrical services including light fixtures, fans, and outlets

California Pre-Collection Notice: https://www.handy.com/privacy#section5a

What’s New

Version 10.32.0

Minor patches and bug fixes to keep your app stable, speedy, and secure. We always recommend keeping your app updated!

Ratings and Reviews

4.2 out of 5
14.1K Ratings

14.1K Ratings

Amberpatterson ,

ABSOLUTELY HORRIBLE CUSTOMER SERVICE!!

They sent someone on the wrong date to my house and not only that but the cleaner who showed up was not who I requested. I have been trying to get in touch with them for over 48 hours now and have had NO SUCCESS. They responded upon my initial inquiry with an email in which they had offered to let me speak with someone by phone. I wrote back saying I wanted to talk to someone by phone and since then (2 days ago) I have heard NOTHING back. This whole experience has been EXTREMELY FRUSTRATING and fairly stressful. They have already charged me for the cleaning which did not take place and I am now waiting to see if I’ll ever get my house cleaned or if I’ll get a refund on that incorrect date (their error). I HATE THAT THEY HAVE NO PHONE NUMBER. It’s also an outrage that when you click their “bad experience, let us make it right ” link it asks you why you were unsatisfied with your cleaning professional! As if to assume it’s automatically the cleaning professional’s fault that I’m having a bad experience. There’s nowhere to click to express a TERRIBLE EXPERIENCE with the app/ it’s customer service team. UNBELIEVABLE. I will certainly cancel my account ASAP. The only reason I’m giving 2 stars and not 1 is because I feel sorry for the cleaning people. The guy who cleaned my house was ok (not great TBH).

Developer Response ,

Hey Amber,

Thanks for reaching out to us please provide us with the email and phone number associated with the account by emailing team@handy.com

Best,
Keenan Customer Experience

FionaGrace88 ,

Horrible way to do business

My first appointment was rescheduled due to a pro calling off... one hour before my Appointment. You’re charged $100 of you cancel but if they cancel they just throw u a $10 credit and barely an apology. My first pro was 30 min late and didn’t do half the things I had asked and listed. I couldn’t cancel bc I signed for 6 months and they charge $100 to cancel which is ridiculous. My most recent appointment was a joke. The pro said he showed up and that I never answered. No one rang my doorbell and when he did contact me it was 30 minutes after our scheduled time and I had to leave for work. After going back and forth with customer service for days they finally rescheduled my cleaning. Then they rescheduled AGAIN! Only one hour prior to my appointment. This experience has been nothing short of a headache and constant disappointment. I told them I was done with their cleaners bc it’s too unreliable and i would like to trade for one of their handy men to come fix something for me. They said no and they would only give me
50% of my money back. I am a general manager at a restaurant and I would never dream of treating paying customers like this. I’ve already spent a few hundred dollars and have nothing to show for it but two unsatisfactory cleanings and a ton of rescheduling in their end. To think I was going to have my family sign up! They would have been so upset with me getting locked into this horrible company.

Developer Response ,

Hello there,

Thank you for reaching out and sharing your experience with us. We take all feedback seriously and are always trying to make the Handy Platform better for our customers. We're disappointed to hear about your experience with us. Please reach out to team@handy.com so our team can continue to assist you.

Best,
Jocelyn, Cx Team

Bethster513 ,

Beware!

I put in a request for some yard work. I was provided one person and from his description i gathered he was not a lawn care person but more of a tile/carpentry guy. I decided to just go ahead and book him as my job was weeding and didn’t require an expert although it led me to believe this organization doesn’t have many pros to pick from. Then 5 minutes before his Friday morning scheduled arrival time he cancelled and Handy sent me a notice that they could have someone there on Monday. And then there was a ‘cancel booking’ button. I decided I would just weed the yard myself over the weekend. I thought that was the end of it until Sunday night I noticed I had a notification that a different pro was scheduled to show up Monday. Since I had cancelled the booking I was like “what the hell?” So again there was a cancel button on the app. So again I clicked “cancel booking”. Again I didn’t think anymore of it until some dude shows up at my house Monday morning to pull weeds. I had already done the work and cancelled the booking so I told him to leave that I was sorry and that I had cancelled the booking and he should have been notified. Bottom line: handy charged my credit card $83 and told me sorry there was a misunderstanding and that I could have a $10 credit on my next booking. Sorry Handy, there won’t be a next booking and I’m going to fight this. I strongly urge you to not use this app or their services.

Developer Response ,

We'd like to look further into this, could you please follow up with us at team@handy.com? When you click cancel booking it should be completing the task, we're sorry if the booking was still confirmed.

Information

Seller
Handybook, Inc.
Size
78.8 MB
Category
Lifestyle
Compatibility

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

You May Also Like