LuggageHero: Luggage Storag‪e‬ 4+

We used this app on a New Year’s trip to Nashville. At first, I was excited because the booking was so convenient and affordable. However, 2 days into our trip I called the stores to confirm their New Year’s Day hours and at least 2 locations were closed when the app stated holiday hours were confirmed. The failure was a huge inconvenience in the middle of our trip. I love the concept, but this needs serious improvements.

Dear traveller, thank you very much for taking the time to write. We appreciate you sharing your honest experience as it lets us know which aspects of our company need our exclusive focus and what we need to improve on in order to better serve our customers. It's great to hear that you love the LuggageHero concept and that you find the booking procedure on the app to be so convenient and price-friendly. However, we also agree that no customer should experience the inconvenience that you have, especially not on a trip during the holidays. We take matters like this seriously and our LuggageHero team is closely cooperating with the shop owners in regards to their hours of operation. We are making sure that they are adjusted accordingly and marked appropriately on our website so that incidents like this one do not occur again. If you ever wish to use our service again, we will be more than happy to provide you with a discount as a compensation for the inconvenience you have experienced. Feel free to get in touch with our support team via chat and they will assist you to the best of their ability. Wishing you happy and hassle-free travels. :)

Be aware, first location I went, it turned out they close in two hours so I had to cancel (the guy said he had told the app 3 weeks in advance). The next location I went took my two bags, 5 hours later I was charged $20 for 4 bags! No idea why 4 bags! There is a reason the app won’t show you it’s locations until you put your card info in

Dear traveller, thank you very much for sharing your honest review. We do take matters like this seriously and our LuggageHero team is always closely cooperating with the shop owners in regards to their hours of operation. We are making sure that they are adjusted accordingly and marked appropriately on our website so that incidents like this one do not occur again.

In relation to the incorrect charge I would advise you to always reach out to customer support by email or chat so that the hours spent on storage or similar can be adjusted accordingly and a refund for any incorrectly charge can be initiated immediately.
Similar to many other online products a valid payment card needs to be registered on your account before you can use the service. This is also to ensure a smooth drop-off and pick-up. No charges is made unless you make use of the service. Should you forget to stop the storage timer or you stored fewer bags than indicated in your booking, we'll easily be able to adjust this and initiate a refund. Our customer support team will look forward to hearing from you at: contact at luggagehero dot com