LuggageHero: Luggage Storage 4+

SO convenient & easy!

I can’t speak for the experience of others, but I personally had a wonderful experience with Luggage Hero. I was skeptical from reading other reviews, but gave it a chance as it was much less expensive than leaving our luggage at the train station in Paris. We found a location a few blocks away, dropped off our luggage and were on our way. We returned a few hours later and were able to easily retrieve our untampered luggage without a problem! A brilliant service!

Great experience at bike shop

This worked out really well. It was very safe they did not store it right exactly in their shop.

Developer Response ,

Hello! Thank you for your positive feedback. We are always happy to hear that our customers have had a great experience!

Holiday Hours Inaccurate

We used this app on a New Year’s trip to Nashville. At first, I was excited because the booking was so convenient and affordable. However, 2 days into our trip I called the stores to confirm their New Year’s Day hours and at least 2 locations were closed when the app stated holiday hours were confirmed. The failure was a huge inconvenience in the middle of our trip. I love the concept, but this needs serious improvements.

Developer Response ,

Dear traveller, thank you very much for taking the time to write. We appreciate you sharing your honest experience as it lets us know which aspects of our company need our exclusive focus and what we need to improve on in order to better serve our customers. It's great to hear that you love the LuggageHero concept and that you find the booking procedure on the app to be so convenient and price-friendly. However, we also agree that no customer should experience the inconvenience that you have, especially not on a trip during the holidays. We take matters like this seriously and our LuggageHero team is closely cooperating with the shop owners in regards to their hours of operation. We are making sure that they are adjusted accordingly and marked appropriately on our website so that incidents like this one do not occur again. If you ever wish to use our service again, we will be more than happy to provide you with a discount as a compensation for the inconvenience you have experienced. Feel free to get in touch with our support team via chat and they will assist you to the best of their ability. Wishing you happy and hassle-free travels. :)