Lugger 4+

Don’t normally write bad reviews. This is a horrible company to drive for. They make you sit there with a partner in the truck for an entire 8 hour slot without getting paid if it’s a slow day. Every other app your time is yours unless you have a task that you accepted. On top of that, even though I have a perfect 5 star rating, they suspended me without warning due to them finding out that I didn’t wrap an item in stretch wrap. Which is crazy considering I signed up for this in 2020 when that was NOT a requirement and they never told me they added that as one. And they expect the driver to pay for it when you literally lose money some days due to pay not outweighing these high gas expenses.

I was suspended due to not competing my first haul. The helper they paired me with canceled last min. They messaged me and informed me. Out of the blue I’m getting a text from a total stranger saying they are on the assignment. Then wanted me to drive 20 miles to pick them up so they could help with the gig. I messaged Lugger back to get more informed and no support. They lowered me to tier 4 and never reached out to explain why I was paired with a total stranger. No I did not feel comfortable riding a total random stranger in my truck that just text my number out of the blue. This company is so far out of touch with reality. I will continue to post this bad service over social media.

These guys don’t value your time and treat their workers like fodder.

I’ve had nothing but 5 start reviews. Literally a perfect record, thought everything was good then I got suspended out of the blue. No explanation or anything. Only response I got was “we’ll get back to you in 2-3 days” it’s been over a week and still nothing. Every attempt I’ve made at contacting them all I get is an automated or copy/paste response.

Finally got a phone call, they don’t want to reimburse me for one day of lost wages so F em