Lugger 4+

I was impressed with the sign up system, making the videos, meeting with an onboarding specialist over zoom and being given plenty of resources to start. This all took about 2 hrs of my time over a 3 or 4 day period which is totally fine. However, once approved and allowed to book time slots, the current Lugger system allows you to sign up for days and “confirms” that you will be working that day. Then once that day actually roles around, you are given zero work and zero notification from their support team. That’s really frustrating and feels like a huge oversight. Please change the Lugger booking system to only show actual available days that you actually have work for. This happened twice in a row to me on my first two days I was “confirmed” to work, so I’m not going to continue with Lugger until I hear that the booking system has been changed. Thanks!

Not commenting on using Lugg as a source of income just wanting to point out to devs that I have to close then reopen the app every time i want to check open shifts for more than one day. Here is how it goes:

Open app ->
Click “+” ->
Click into any day to see open shifts ->
Page opens correctly displaying proper info->
Click or swipe back to previous page ->
Click on a different day to see open shifts ->
Screen is white with loading pinwheel that never resolves ->
Close app ->
Reopen app ->
Repeat process.

Not the end of the world but obv not how it is intended to function. Thanks for listening hope this helps

Don’t normally write bad reviews. This is a horrible company to drive for. They make you sit there with a partner in the truck for an entire 8 hour slot without getting paid if it’s a slow day. Every other app your time is yours unless you have a task that you accepted. On top of that, even though I have a perfect 5 star rating, they suspended me without warning due to them finding out that I didn’t wrap an item in stretch wrap. Which is crazy considering I signed up for this in 2020 when that was NOT a requirement and they never told me they added that as one. And they expect the driver to pay for it when you literally lose money some days due to pay not outweighing these high gas expenses.