lululemon 4+

Orders

I have placed 2 orders from Lululemon in the past 2 months. The first order over $200 worth of merchandise and the second placed on Thanksgiving day with $398 worth of clothing. BOTH Orders have never made it to me. I live in Staten Island Ny not some obscure place., I have reached out to LuLu to track the orders the original, and now the latest which was placed over 12 days ago and they have had to cancel both orders. Both times told me that they don’t know why they have not shipped out. I get a message from their website that says , awaiting carrier pick up and ticket created and that’s as far as it goes. The first time a representative re-ordered the same merchandise for me and the same thing happened. I never got it the second time either so now third times a charm this has happened again.. so obviously there is a problem in their warehouse. If you are planning on placing an order for Christmas, it will be on a wing and a prayer that you get your order before Christmas or if at all.
I am completely disappointed in Lululemon and I will not be ordering from them anymore after I use the rest of my gift card they had to put some of my original balance on. They need to do better!

Worst customer service

I ordered an item from the app for Christmas recently and it got “delivered” according to the email they sent me although it was never actually even delivered. I tried calling customer service but phone call wait times are ridiculous, and the hours are very limited. I’ve sent the same exact email 3 or 4 times to customer service in hopes of getting an actual response and cooperation about sending a replacement for my original order because I have yet to receive hardly any help regarding this issue. I’m very frustrated at how over complicated it is becoming for anyone to help me just get a simple replacement for a package that was never even delivered. The customer service is ridiculous, not to mention the very limited customer service hours that they’ll even respond to a call and/or email. You can’t even cancel an order from the app or through email after the guest service desk help center is closed because no one is there to help you “cancel the order”. Someone should be available 24/7 or at least make an option to cancel an order after hours available because if you place an order, they give you 60 minutes to cancel your order but oh crap you’re screwed if you place the order after hours and order the wrong size or color and try to cancel immediately after doing so...because they’re not open until morning to help you cancel and by that time, they won’t even cancel it because it’s passed 60 minutes of when you placed the order

Rude customer service

My family and I have been a fan of lulu sins we moved to Texas and it’s one of my favorite brands. But a few weeks ago I bought a white skirt and it was suppose to come it one week ago and came in yesterday, so I wore it to school today and my friend noticed a BIG RIP in the back. So I took it to the store to see if I could get a new one, and then said that there was no proof that it was ripped when I ordered, but when my shirt got ripped I sent it to the same place and replaced it FOR FREE and I’ve had that shirt for two years. The lady told me that it was probably my fault and even if it was, she could’ve said it nicer. And also told me that next time I want to get free lulu, go to good will. Lululemon has been nothing but good till today. This lady needs to get fired , and if she wants to treat her costumers that lulu has had sins 2018, then say goodbye to the popularities, cuz this costumer services has never been this bad. Once again I like lululemon, but I’m never going back to that particular store EVER AGAIN!

Developer Response ,

This certainly isn't what we like to hear, and we would love to learn more about what’s going on. To continue the conversation, please visit our “Contact Us” page on the lululemon website or app and select an option to connect further. We look forward to hearing from you.