LUMI Music 4+

This is absolutely five star hardware and software design, but the errors are killing me. I have TWO of the keyboards and actually went out and bought a new iPad to replace my below-min-spec model when I thought it would help the crashing problem, but I’m now seeing that error message after every exercise, practice or song. Given I’ve rebooted, reconnect the keyboard, reinstalled the software and even gotten a brand new machine on which I’ve only ever run this app (and two games - I’m not a monk) I’m pretty sure the problem isn’t on my side. Perhaps my iCloud save file is corrupted? Whatever it is, it’s screwing up my progress, throwing my stats way off, and generally making me feel weird about having spent a small fortune. Give us an update on the bugs, ROLI!

Hey there, we're really sorry to hear about these issues.

We've recently released a remote fix that should resolve these errors and crashes. If it's still occurring please try the following:
- Restart the app properly by quitting the app (instead of minimising) and opening again.
- If the issue still persists, log out, and then log back in again.

We hope that this fix will mean you get the 5 star experience you'd expect. But please let us know if you have any problems after trying those steps.

I ordered this awhile back when they were having a launch promotion and just finally opened everything today. I was so excited. I do have some previous piano and other instruments experience, but mostly at a beginner level. First I tried the classic Twinkle Twinkle Little Star, and whatever version they have on there is NOT the traditional Twinkle that most folks know, which completely messed me up. Why have a song that people can’t check what they’re doing by ear? I’m used to looking up and not down at the keyboard when playing and the colours make that difficult and the set up gives a very bad feel for what the timing of the song is. Itsy Bitsy Spider was also abnormally difficult because I just can’t get down with the LUMI app format. I am saddened, disappointed, and I am pretty sure I regret this purchase. I would have been better off with a simple beginner piano book and the keyboard I already have and continuing to be able to better check my playing by ear versus looking at the keyboard and the colours. Just. Disappointing. And this was just day one. Going to look to see if I can return this because it’s not going to work for this beginner piano student that already knows the basics. Something to keep in mind if you are already a playing beginner and think that this may help you. It doesn’t mesh well with more traditional training methods, in my opinion.

Hi, we're very sorry to hear you're not enjoying your LUMI. Many of the playing views are indeed designed for those who would like to learn piano in a more visual way, with lights and colors. We understand that might not be for everyone. However most of our songs do also have an accompanying traditional sheet music view as well, so if you're more interested in traditional methods of learning there are options in the app.

It is absurd. Absurd. Preposterous. How. Many. Times. I have been asked if I’m enjoying myself. I’m on day one of this app and it interrupts me after every. Single. Two three minute lesson if I’m having a good time. No way to turn this off. If I say yes. It goes away and comes up again and again. If I say no would you like help or to give more feedback?!? Seriously. This is unacceptable and makes me not want to even do this. I’m on day one of using this and it’s making me incredibly frustrated. So now I’m stopping to review your app. Not that anyone I’ll care or make changes. You want me to give you my feedback and won’t stop asking me. So I will just give this and maybe your other potential customers can decide if they want to give perpetual feedback. I am a customer. I will get ahold of you if there’s a problem. If I’m not complaining take my positive review and leave me alone. I’m so peeved that in 2024 we can’t do better than this. Technology. Alllll the data on the app you have about my progress and usage. Yes. I’m enjoying it. But will I keep this and keep using it. Not likely if this pop up continues. Rant. Over. Until it asks me again in five minute. I’m annoyed.

Hi there, we're sorry to hear about this issue. You certainly shouldn't be receiving this request so frequently! Could you email our support team at http://playlumi.com/support if you continue to experience this?