I have been a MagicJack customer since it came Pitt many years ago. I encourage a lot of people in the states and abroad to get the little jack. I personally purchase 5 jacks at one time. The one for my house was paid in full for 7-10 years. So I never have a monthly payment! I just found the App now “MagicAPP” yes I immediately downloaded because I remembered old days using MagicJack when smartphone was not even a thing ha! Anyway, I just set up my MagicAPP acc on my smartphone, and I rated it 5 star already. But there is one thing I really need, I really want to be able to it off per year not per month! So please give people that options to pay for 1, 2,3,4, even 5 years in advance like it used to be with MagicJack once you purchase the little jack. I will keep checking back for the update on that, if it’s not possible then I will have to delete the App as I don’t want to pay monthly, it’s not good for me. Thank you!

I have been using the app since 2019. I purchased a subscription through the app on the App store, went through the steps and got a phone number which continued to be helpful especially while traveling. I have just bought a new iPhone and and after moving everything over, Magicapp asked me to “Sign-in”. I realized that I was never asked to creat log-in credentials to begin with, so I clicked on “forgot password” but my icloud accounts were all rejected for not having an account using them, so I moved on to my gmail account which was also rejected. I called Magic Jack’s 800 phone number but it is IMPOSSIBLE to speak with anyone. After looking online for a solution, I found a phone number for billing, so I called and made my way trough to a call center in Vietnam, they had no clue what was going on and told me there is was account for me, and since I subscribed through Apple, then it is Apple’s problem. I called Apple support who were as confused as I am because there isn’t even an account number or ID, there is no account profile on the app or any account info whatsoever. The app still tells me that I have a subscription through the app store and I should sign in using that “account” but no one knows what this account it. I am still paying monthly subscription for a service I cannot use and I need the phone number because I am traveling and I rely on that number since so many people have it as my only contact number. This is insane.

The new one will have a new interface and everything. It is very very nice. It’s in beta testing and I was participating but had a serious issue regarding missed calls, so had to drop the new beta version. MJ has been wonderful, always dependable, always there when you need it. How can the price be beaten? When they release the new version, I honestly believe business for them will be through the roof. One thing they could try to work on is the quality vs data usage. Facebook uses half the data that MJ uses and I think fb may have slightly better quality. When I was using my jetpack internet only device, I went to facebook calling most times unfortunately. If they dev a good bitrate compression system, they could be very efficient over their own network! They may really benefit from it.

Since the updated app has come along, my love for MJ has dropped faster than some of my calls. I understand the quality of my calls depends on my internet speed, and since I get very slow speeds, calls are not always great but that’s ok. Sadly, the updated app has made things worse for me. Now the app interrupts anything I’m doing on my phone and doesn’t let me dismiss the call. Sometimes it shows a “decline” button, (sometimes not), but what I really want is to keep using my phone and dismiss the MJ screen all together. It also constantly makes me log in again, it switched buttons around and still doesn’t show caller ID. And it does a super annoying thing: I get a text, I’m in the middle of answering it, same person texts another thing before I finish typing and when the new text comes thru, it erases all MY text I had just done!!! Makes me so frustrated that people will text one liners and as I’m trying to finish, my words get erased to let another, one-liner, text in. These things didn’t happen with the old app, so I hope a new update is coming ASAP, and I will return to my 5 star review.