Mango Voice 4+

Good when it works

This whole idea of this app is awesome. Being able to dial clients from anywhere with the office number is essential in my business. When it works, it’s great thought he interface looks very dated but it’s essentially a new app. The main let down for me is that 10-20% of the calls made won’t go through. I have spent hours on the phone with tech support and it’s improved a little but still happens every day. Each time it’s the same drill, change a setting reboot, turn off WiFi reboot, update network settings reboot, send us a log, reinstall App, what version installed, oh it must be a carrier issue. What carrier does your clients use? The techs often sound exhausted, it gets a little better each time and I think they honestly want to get it fixed but it’s really wearing my patience thin. And for the love of God please stop asking how the call was after every single call. Some of use have to make 15 or more calls and it’s more than annoying to have to clear that question every time.

Developer Response ,

Hi, thanks for your feedback. We've been working on improving the app's stability a lot lately and we've made great strides. Please try installing a new version and let us know what you think!

If you need any help, please call us at (888) 541-1397 or email support@mangovoice.com
PS: we've reduced the frequency of call rating requests.

Needs work

It is nice to have an option like mango to keep in touch with patients. However, the app is so glitchy.
1. The contacts from my practice will not sync up with my app unless they are contacts already in my phone. This was not an issue with Weave.
2. Often times calls cannot be made from call history. So if I try to go though and select a number to call, the phone option is “greyed out” or the number gets deleted and you are left with a keypad.
3. In your phone, if you switch back and forth between apps to look up a number you get booted out and start over again. You have to either have the number visible elsewhere but your phone.
4. During calls the keypad is so sensitive that all of a sudden the number buttons get pushed and then the call disconnects.

Overall I find this all frustrating. I hope you can fix these glitches.

Awesome Companion to Mango Voice

Mango Voice is an amazing, feature rich, and easy to use phone system that can be easily customized to do almost anything. Now, with this redesigned app, I can receive calls from the queue, ring group or my extension, on my mobile phone. I can check my voicemail and even see the transcription in the app. The calls (either direction) from my desktop phone or the app show up in a slick call log and calls on my mobile integrate into the iPhone call log, making it easy for me to keep up with calls. I give two thumbs up to the developers and everyone that is involved in making this app. With each update, major improvements are made. I like seeing apps with active development. Great job Mango Voice. You make it obvious that you really care about your customers and the experience they have.

Developer Response ,

Thanks Chance! We appreciate you spending time to write such a thoughtful review of our app. We are glad this version has helped you more easily run your business! We have a lot of exciting new features planned for the mobile app and will continue to improve it.