Marathon Health 17+

Can’t log in using the app

I keep getting the message saying something went wrong.

TRASH AHH APP

Each time I pull up the app it reads that I have an error. The only thing I did was open it; I haven’t typed a letter, a number, or a period, but I have an error already from just opening the app?!? Strange.

Today, I tried to sign in to make an appointment, and I couldn’t remember my password - I thought I did, but it told me I was wrong. No problem, I just hit “forgot password” get sent a link to reset and BLAMMO! I’m in, right? WRONG. No email ever came through. Tried on my app, then tried the website on my laptop. Neither worked; called customer service. Rep. informs that there’s a “glitch” and she’ll “have support to give me a call when it’s resolved I. A few days.” This is a real quote. She made the appointment for me, but I want to be able to make my own appointments. I want to scroll through the days and times and plan my visit myself. After all, that’s why they created this monster and now it doesn’t work? Make it make sense.

Developer Response ,

Hi Keiwei! We're sorry to hear that you're experiencing this issue. Can you please email appsupport@marathon-health.com with details about your phone type to see if we can narrow down why this is happening? Thank you!

Finding a new doctor

This app is so terrible that I’m actually looking for a new primary care physician to one that doesn’t use this app. They just moved everything over to this app and nothing works. Can’t request refills, errors all the time, sometimes it’ll give an error message saying I can’t login but it logs in anyway. It always just tells me to call the 888 number for assistance because it never works.