Marathon Health 17+

Buggy app. Cant even send messages without errors

Hi Kdbcy, were you ever able to successfully send messages? If not, we'd like to ask you some questions so we can understand what exactly is occurring. We want to get the app working for you. Please email us at appsupport@marathon-health.com and someone from our team will get back to you. Thanks so much.

Each time I pull up the app it reads that I have an error. The only thing I did was open it; I haven’t typed a letter, a number, or a period, but I have an error already from just opening the app?!? Strange.

Today, I tried to sign in to make an appointment, and I couldn’t remember my password - I thought I did, but it told me I was wrong. No problem, I just hit “forgot password” get sent a link to reset and BLAMMO! I’m in, right? WRONG. No email ever came through. Tried on my app, then tried the website on my laptop. Neither worked; called customer service. Rep. informs that there’s a “glitch” and she’ll “have support to give me a call when it’s resolved I. A few days.” This is a real quote. She made the appointment for me, but I want to be able to make my own appointments. I want to scroll through the days and times and plan my visit myself. After all, that’s why they created this monster and now it doesn’t work? Make it make sense.

Hi Keiwei! We're sorry to hear that you're experiencing this issue. Can you please email appsupport@marathon-health.com with details about your phone type to see if we can narrow down why this is happening? Thank you!

So glad to have the app option in addition to the website. Very easy to use, thank you!

Indyfit, thank you for your review! We value your feedback and are glad to hear you're enjoying the app. Thanks for letting us know your experience! We're always working to make continual improvements, so please let us know if you ever have any suggestions. Be well!