My expectations might have been high as a Starbucks app user…but things you won’t find with this app:1. Time savings from pre ordering - no matter how much lead time I give I’ve NEVER had it done in the 8-10 min that the app always said. Most times 20 min isn’t enough. You also have to wait in line regardless because the coffee is left behind the counter. 2. Rewards for your order - the cash back is negligible. Lowest of any coffee shop I’ve used including non chain shops. 3. Help with your order - most online ordering apps give you the ingredients of their items for you to customize your order. Not Mary Lou’s. If you don’t know what’s in the item, ordering it on the app isn’t going to help. Take some note from other companies and improve upon the experience.

In the app when ordering a coffee it asks what dairy to add to the coffee. If you specify that you want extra cream you have to choose light on a scale of light to dark. HOWEVER, the staff interprets the scale as light to heavy. This results in getting the opposite of what you wanted. Dunkin just asks “how much do you want?” With a number scale. Do that.

Ordering from the web site should not be different where it has all the add ons V. the app where there are only a few. And when ordering inside the store. All ordering should be unified. I’ve had to order from the app and in store for the same day. and there should be comments on the web. Why is that an option if you trying to move the base to online if not than it should be scraped.

For the past like month while using the app I have not earned any points something is wrong I was able to get a free coffee every couple of weeks and I can even get points on my app make it better like dunkies and Starbucks so we aren’t getting ripped off bc I go here every morning with my bf!