Masimo Stork 4+

Solid but needs tweaks

For the most expensive monitor on the market I was expecting better. I absolutely love the live readings, and the setup and connection gave me no issues. That said, this thing must have notified me 50+ times that my daughter was face down when she never was. Second, while the silicone boot material is soft, it does NOT breathe well. My daughter runs hot and this caused her to sweat more than normal.
The vertical video feed is clear but the night mode sensor seems too sensitive. The audio seems broken on my unit. I have to max out the volume to hear anything and it sounds staticky. Also worth noting, the temperature sensor is measuring skin temperature, not core temperature, so while it’s a nice feature to determine overall comfort, it is not going to alert to fevers. The intercom function works but you have to hold the button down a few seconds before it activates. Using the intercom also causes the lullaby option to turn on automatically. The lullabies and white noise are a great feature but I want to be able to control the volume, it’s too loud at night.

Disappointing app experience

The quality of the boot is great, and customer service has been helpful. However, I can’t recommend this product until the app makes significant improvements.

Notifications - there are almost zero notification options. The settings that do exist sometimes don’t work - for example, the room temperature notification settings return a server error every time I try to change them.

History - there’s no option to jump to a date or time. You have to continually scroll left until you reach the date/time you want to check. There’s also not a nightly/daily/weekly synopsis or sleep report.

Access for other caregivers - you can give access to another person, but again there are no customization options. For example, I can’t give someone access to the health monitoring but not the monitor. You also can’t easily activate/deactivate someone’s access. For example, if you have a sitter or nanny there isn’t a toggle to turn on/off their access. You have to completely delete them and re-invite them every time. I don’t necessarily want caregivers to have 24/7 access to our baby monitor, so a feature like this is important to me.

I’m pretty disappointed in the product because of the app experience. We don’t use it as often as I would’ve liked just because the app is so clunky. Feels like a huge waste of money.

Developer Response ,

Thank you for taking the time to share your valuable feedback with us. We're glad to hear that you appreciate the quality of the Stork Boot and our customer service. Your comments about history navigation and caregiver access are duly noted and will be shared with our team. Regarding notifications, Stork will provide you with continuous insights however, it is not a medical device and therefore does not alert to health data per FDA requirements. If you have any further suggestions or need support in the future, please don't hesitate to reach out to our customer care team at (877)772-8080 or support@masimoconsumer.com. Thank you.

Not what I expected

As a nicu mom that had the masimo in the nicu this does not live up to the real thing. Not that I expected it too but I thought it would at least alert if there was a drop in hr or o2. There is no way to change notification setting and it constantly says my daughter is on her belly but she isn’t. I purchased this in early June and the release date got pushed which was disappointing as the masimo team did not notify people that preordered for the July release. Please let update the app to allow us more ways to control notification/alerts with suggest ranges or have us control that option. It never alerted me of a drop in hr and I can clearly see it in history.

Developer Response ,

We appreciate your feedback and extend our apologies for any inconvenience due to the change in the release date. While we did inform customers of this adjustment, we will be revisiting our communication plan to ensure it’s more efficient going forward. Stork allows you to track continuous insights however, it is not a medical device and therefore does not alert to health data per FDA requirements. Your feedback holds significant value to us, and we are actively working on improvements. Once again, thank you for sharing your valuable insights with us. Should you have any questions or need support please contact us at (877)772-8080 or support@masimoconsumer.com thank you.