Making each experience a priceless one, no matter where you are. Available for select U.S. Mastercard World and World Elite Credit Card cardholders. Some bank cards are not eligible for this service. Contact your issuing bank’s customer service department with any inquiries on availability. For additional inquiries please call 1.800.Mastercard (1.800.627.8372).
Mastercard Mobile Concierge is your personal concierge on the go and while you are traveling. Easily contact the Mastercard Concierge team for help with booking and arranging your next priceless experience. Access special privileges and offers in your favorite cities. Discover the best nightlife, dining, shopping, hotels and events.
CONCIERGE – We’ll help you book and arrange those memorable experiences that you won’t get anywhere else. Whether you’re interested in travel planning, shopping services, dining reservations, or access to once-in-a-lifetime events, Mastercard Concierge’s dedicated team will work diligently to fulfill your every request.
OFFERS – Get special offers and discounts at restaurants, stores, hotels, gyms, and museums near your location.
CITY GUIDES – View our recommendations for things to do in top cities around the world.
GOLF – Access your exclusive World and World Elite golf benefits and contact our Golf Concierge to book your next tee time.
- Enhancements / improvements.
- Support for all eligible World and World Elite cards.
- Fixed issue creating new accounts.
Ratings and Reviews
Like many other reviews I've read. I too am a Matercard Citi world elite card holder who has had the app before. I purchased a new phone and tried to reinstall the app and it wouldn't accept my card. I spent an hour being transferred to six different people who had no idea how to help me. Also, there is no custom support number for the app so I don't even know who to call. Very disappointed !!
I also have the "Citi Double Cash" although it says "world elite" on the back but it allow me to use this app. However my "Capital One Quicksilver" is also a world elite and it does allow me to use the app. After a little research it seems there is a scam going on with the "Citi Double Cash" as they are being branded as world elite (higher fees) but are not actually giving the "world elite" benefits.
Incorrectly says "Not Eligible"
When I attempt login using the first 6 digits of my Citi AAdvantage card, the app returns with an error message saying the service is only available for Mastercard World or World Elite customers. But here's the thing...my AAdvantage card literally says World Elite on the back. Similar issues reported from several other users, including Citi Prestige cardholders.
With Family Sharing set up, up to six family members can use this app.