The Shop Your Way points are what keep me coming back to Sears. I bought a Washer/Dryer set when they had $100 bonus cash a month or two ago and since then I have made 5-6 purchases through the app because I can get things for cheaper than anywhere else by using my points, even if the initial price is higher. i.e. I got a Black & Decker toaster oven that retails around $60-80 for $40 shipped with my points. Because of that, I don’t mind supporting Sears and hopefully keeping them in business with other purchases since I’m earning points on those purchases that I can put towards something else. The app is a little clunky and you have to learn to use the filters to make sure you’re viewing only ítems sold by Sears or Kmart if using points (they’re going the Marketplace route a la Walmart and Target now) but once you get used to maneuvering a bit you can snag some pretty decent deals, and free shipping over $35 as well as store pick-up options make it really easy and convenient since the in-store line during the holiday season is not fun at all.

Many websites claim to be “intuitive,” “designed with the consumer in mind” (who else would it be designed for??) or available for “fast and easy purchasing!” but turn out to be anything but. As someone who doesn’t typically shop for recreation nor randomly, it’s really frustrating not to easily find the category or item I want. Sometimes I wonder if the lack of clear direction is purposeful, so shoppers are forced to browse. It’s like being in a windowless IKEA where all you can do is follow the herd as it makes its journey from picking up shopping cart to forced progress through area after area of lamps and pillows and cutlery, finally exiting two hours later after buying $90 of stuff you hadn’t planned on.The Sears website is completely different: it actually issues built for the customer and is it straightforward and easy to use. Well-organized, its menus are presented as large buttons (APPLIANCES; TOOLS) that lead to progressively narrower sub-categories (REFRIGERATORS, DISHWASHERS, WASHER/DRYER BUNDLES), which in turn take you to the items you actually want to look at. Sears in general has been reliable and pretty transparent in terms of getting what you’ve asked and paid for. It seems like there are more and more sales and opportunities to save some money through cash points and holiday sales. There’s nothing frustrating here.

I have never had such terrible experience on line like this before . It took me over 21/2 hours to do something that should have taken 5 minutes All that after leaving Kmart sites because it would let me have something delivered! It said free delivery over $30 and every time I hit the delivery button it would kick it to store p/u and tell me I could p/u at a store a hundred miles from my house! How convenient Drive 200 miles to bur a 18$ rug makes sense! I was going to by well over a hundred $more in shirts for my son but I didn't want to be up all night long! Seriously guys your stores are shutting down if you don't do some thing quick with your on line and your repair services you will go belly up! Last month I had to have a service man out here 4 or 5 times to fix the darn water dispenser on my frigI In the amount of hours needed to be here waiting for service men to come look at it I got cancelled once because a service man called in sick and cancelled once because they said they didn't think I had received the needed part even though I called a couple days before my appt to let them know it was here, I could have bought a brand new refrigerator!!! So darn frustrating! They didn't compensate me a penny , didn't even send me a coupon heck they didn't even apologize! In fact the man that helped me because I was frustrated was very rude and hung up on me NOT COOL YEAH IM PRETTY MUCH DONE

Sears is my favorite store from Jewelry to car supplies it’s fantastic I still go to the one in Livonia Michigan I love the bonus points I was able to buy a kayak two years ago for a 1/4 of the price at every store on line and off they have the best priced furniture and high quality plus outside rattan beautiful beautiful outfits they beat even Costco I bought a outfit for my daughter room a swing plus a couch that was like a day bed it came in over 10 colors plus they work with you if there are any problems not getting a item it’s never happened to me my friend they gave her the idea plus extra points customer service is A+ and Fraud alerts they are on it so I am very happy with Sears thank you all , sue in Michigan