Lowe's Home Improvement 4+

Ever since the old builders Square went out of business I have been a diligent shopper at Home Depot! I have always been very happy with their product and because I became familiar with the store I have elected to return time after time. Unfortunately after Covid things have changed significantly within the Home Depot franchises. Now it’s become a very messy and disorganized place to shop and feel that often times I am looking for items that I know I want to procure for longer than I feel is necessary. So the other day I had to buy a specific number of a specific size bolt and after looking for it for 20 minutes at Home Depot I decided to try out Lowe’s around the corner. What a fantastic surprise not only was I greeted in the aisle containing the bolts by a sales associate but he also recommended that after we chose the bolts and nuts and necessary washers that I took a picture of the three to make checkout go even faster! What a fantastic impression this made on me and have now returned numerous times for other products and I’m in the process of buying lumber for a new deck and in comparing the quality of the product being offered there’s no comparison and I will be continuing to return to Lowe’s in the future! I really wish I knew the name of the sales associate that provided the added assistance in finding the bolts on using the camera because I would like to see that he gets some recognition for his due diligence.

This store is always greeting me as I enter the store and I’m asked what can I help you find and they know right away the isles to find the item. If ever I don’t understand how to pursue my task someone always comes up and says it looks like you might have a question and yes we go from there. Those cashiers have a tough job and I realize two things right away. Short staffing on front end and those that are running the front end are going above and beyond to maintain the integrity of the store from all the good that the sales associates are doing on the sales floor. I have been in this business before and I can understand that Corp maintains a guide line for hours and yes when you pay bonuses the hours will be reduced to cover the expenses for the P&L. I will not that it is noticeable that staffing hours have been reduced and I’m not going to ask a manager for the answer that will only degrade the positive outlook they have with what they are given so I seriously hope that this will be looked at by someone who needs to really think about the staffing. Overall this is the best of the Lowe’s that I shop at and it does start from the top Ms Ginger Hanson. Please do not let me email address be forwarded to the store please.

We used to shop only at Home Depot but they changed their rules to often. Lowes is far better BUT they should do something about their phone lines. I have waited on hold for many hours. Yesterday I stayed on hold to talk to someone to see if the item I wanted was in stock. I live too far away to drive there to see if they had it. I needed it that day. I waited on hold and then someone would pick up and hang up. This happened 3 times. Ten months back I ordered a large appliance and I was given an approximate date of the delivery. The delivery date was set back over and over again which I think was the manufacturer’s fault, BUT when I called to check on it I never could get a person to answer. I’d always have to go in the store to get updates. Almost always I would get conflicting information. BUT my main complaint is the phone service. You NEED to find a way to get your phones answered. I have spent well over $50,000 this year at Lowes and have tried making many many calls so that I didn’t have to drive there. It’s a very disgusting feeling when they don’t answer or hang up or my call got dropped by my cell phone. I’ve put my phone on speaker and continue to work, but finally after more than an hour I’d hang up. This just isn’t right. I just bought a house to remodel and then resell so I need to have communication with you.