Max: HBO, filmes e séries +12

From boring to cutting edge

I’ve been an HBO subscriber since the early 1980s and am tickled to see the service that once offered Student Bodies and Revenge of the Nerds as feature events turn into a cutting edge producer of thoughtful and evocative pieces. Sure, it’s easy to say Game of Thrones changed television (and I’m not doubting it’s impact) but the amazing representation in The Last of Us, Sex Lives of Teenage Girls, and Barry is remarkable. And the jewel in your crown that is Our Flag Means Death is your premiere offering. From diverse and thoughtful casting to inclusive story lines, to a writer’s room that reflects what’s really happening out here in the real world, it is a perfect slice of entertainment that I enjoy on my own as well as with my children. In turn, we have all recommended it far and wide as an exemplary example of diversity and inclusion in television. Max is doing it right with this one and should continue on this fine path they have forged through so many channels filled with hate and hypocrisy. VERY WELL DONE!

Too many unresolved bugs, the experience is not worth it.

HBO Max, or “MAX”, is probably the worst streaming application out there. It has various bugs on my smart TV and also the new iPad Pro. I used to pay for it and canceled it because I can’t stand how bad the application is. Then I got access to it again because it’s now included in my AT&T membership. I’m now contemplating about switching to another carrier so I can take this application out of my life, simply because of this one issue. It happens every other day; when I open the application, I have to connect my provider from scratch every single time.

This last time it was really infuriating. I downloaded a movie to watch while I’m traveling. Next, I’m traveling, and when I clicked on the application it asked me to connect my provider again. When I did it and went to downloads, it no longer showed the downloaded movie there. The funny part is the application still holds the space required for the movie, so it’s there, but I can’t watch it or delete it. I guess I needed a good excuse to delete the application altogether, and come here to write this rant. It’s a shame because I love HBO shows, but they must make their software product teams hate their lives to build an application like this.

Major flaw

They’ve got their parental controls backwards. Rather than needing a PIN to get access to an adult profile, you need the PIN to exit the child profile. That’s all fine and dandy until an adult closes the app and the next person to open it has access to the adult profile or the profile selection screen. You don’t need a PIN to access an adult profile, so a kid could open any profile they want and have access to adult content. The only way to block a kid’s access to other profiles is to switch the profiles to the kid’s one before you exit the app. So when mom finishes a show, I have to make sure switch profiles to the kids one before I can close the app. With any other app, I force close the app, when it reopens it’s on the profile selection page and the adult profiles are locked. With Max, when you force close the app and it reopens on the profile selection page, kids have access to adult profiles because there is no PIN to lock an adult profile. You must enter the kids profile every single time you exit or kids will have access to adult content. Just let us lock whatever profile we choose like everyone else.

Resposta do desenvolvedor ,

Hi there, thank you for taking the time to leave a review. We want to make sure that using Max is a great experience for you and an advocate would be happy to reach out to you directly to help. If interested, fill out this form: help.max.com/AppReview and include your username - RaEStoCo - where it asks for your Web Handle. Thanks. -Max Support